Grand Appliance Tv-zion

PATRICK HAYDEN at the Avon, IN store is the most rude store manager I have ever met. They forgot a piece on our dishwasher install. I reported it to him. He blew me off after he agreed to buy the piece and take care of the install. Horrible customer service too btw. Today PATRICK HAYDEN sent me a screen shot of a message that he had sent within Grand Appliance calling me a CRAZY CUSTOMER and saying that I wouldn't get off of his back!!! All I asked for was the piece that they owed me. How unprofessional can you get....come on and grow up PATRICK!!!

The first W/D I bought from them was damaged upon arrival, even though I was heavily assured it was "purely cosmetic". Within the first wash it was evident the machine was not working properly due to the damage, so I had to start the process of getting it resolved. Having Grand Appliance even be able to get someone from LG to respond to me was a hassle itself, and took a month in order to have someone come out and even take a look at it. Once the repairmen came out to look, within 5 minutes they were able to diagnose and determine that the issues are from the damage that Marty and everyone else at Grand Appliance assured me wouldn't cause it. Then, I go in to set up the replacement (mind you, I was required to spend an additional $5-600 for the replacement) and it's set up for Saturday. Cool. I was going to be out of town so I had someone at the house during the delivery window (which also got changed multiple times via text the night prior) only for us to figure out that it was never going to be delivered that day! (We only found out when WE called for the status, they weren't going to call us). The "Manager", Marty said he messed up (again) and that it cannot actually be delivered until Tuesday at the earliest. At this point I told him to cancel everything and issue a refund, as there have been multiple mistakes and inconsistencies thus far. He takes down my CC # to issue the refund, then calls the other party on the account to say that he's not refunding the card # provided (who knows why...?). Are you serious?! Grand Appliance definitely needs to take a look at the Management of this location (Sturtevant, WI), because it's lacking severely right now.

DO NOT Buy anything from Grand Appliance. They DO NOT stand by the products they sell. They blame the manufacturer. We bought an extended warranty, refrigerator lasted 3 years. Extended warranty company would not show up to fix the issue. Sales manager could not help us. Customer Service could not get warranty company to show up and could not get manufacturer to provide new product. Customer Service representative hung up on me!! DO NOT Support this company. Tell all your friends to stay away.