P C Richard & Son

P.C. Richard & Son deserves ZERO stars. I purchased what was supposed to be a brand-new refrigerator, and the compressor failed after only 2 months. The customer service has been extremely disappointing, and the turnaround time for repairs is unacceptable. I’m expected to go 3 weeks without a refrigerator while waiting for service. This has been a frustrating and inconvenient experience.

I am extremely disappointed with my experience after purchasing a grill from P.C. Richard & Son over Memorial Day weekend. When I purchased the grill, my salesperson, Oliver, was very helpful, and I even left him a five-star review because I was pleased with the service I received. Unfortunately, that positive experience ended after the sale. On the Fourth of July, I discovered that the grill would not heat above 350 degrees. I contacted the store the same day and was told I had a one-year warranty. I was given the service department's phone number and instructed to call them directly. When I contacted the service department, I was told I would have to pay $199 just to have a technician come to my home. That was completely inconsistent with what I had been told regarding the warranty. I called Oliver back to explain what had happened and asked for assistance. Instead of helping resolve the issue, I received excuses. I requested to speak with a manager or have one return my call. I was assured someone would contact me. No one ever did. What has been most disappointing is not just the defective grill, but the complete lack of customer service after the sale. A company should stand behind the products it sells and follow through when a customer has a legitimate warranty concern. I hope P.C. Richard & Son reaches out to resolve this matter because, at this point, I am very disappointed with the way this has been handled.

Had a very bad experience. Driver delivered a load there and was instructed to drop trailer on a designated spot. And they told my driver that they will call him once done and also informed that it will take a long time. After all day waiting and no call. Driver went in to check. everybody has left work already and trailer is gone from the dock no where to be found. Called the same number who called us to tell where to drop our trailer. Person who answered was very rude and didnt help at all. Driver drove around and found trl dropped outside of their company and under a sign thats says no truck/trailer parking. This is outrageous. Our trailer could have been towed out. My driver could have misunderstood instructions, but you have his phone# just call him once done, but instead they on purpose dropped out trailer under a sign that says no trailers and outside of their premises.

These people will outright lie to your face and disrespect you. Avoid PC Richard's at all costs. I made a complaint with corporate. I was told I would get a call back in a day or two. They, of course, never called. Save your time, money and sanity and shop literally anywhere else. Edit: as for the corporate response: no. Paw patrol could figure this caper out. I have contacted corporate multiple times. Figure out your own business. I'm here only to warn my neighbors.

Have 10 year warranty for washer expires next year , called sec week in September to get wash fixed n they r so incompetent that it’s a shame . They Keep offering me credit said is not worth to fix but my cloths r locked in washer with no power . I’m dropping $40 day in laundromat bc of there incompetence. I want the wash fixed so they ordered parts n said someone will be in touch with you. It’s been five days I’ve heard from no one so I called them and they said oh yeah somebody canceled your parts. They said you accepted a credit . I did no such thing they lie they’re incompetent and I would not use them again once I get this problem resolved I am done with PC Richards … I used to like them, but I don’t know what happened to them. Everybody’s trying to get over on everybody these days. What happened to make the customer happy just fix my friggin washing machine. I paid for a 10 year warranty use it ,too bad it cost more for the part than to fix it not my problem. That’s your problem. That’s why I paid for 10 year warranty. Very upset with them ,tons of phone calls and still nothing done. Oct 9 th now still no fixed washer you would think the pot came in and they would get someone over here ASAP. I’ve been waiting since the first week in September I would never do business with them again they’re absolutely horrendous and then they say your boss is gonna call you back and he doesn’t he tells you what you wanna hear and that’s it. Did you try to get a hold of him and they don’t call you back never again with PC Richard’s