JL APPLIANCE STORE LLC.

WARNING TO EVERYONE: PLEASE BE CAREFUL BEFORE BUYING FROM THIS STORE! I am writing this detailed review because I do not want anyone else to go through the frustrating and unethical experience that I have had with this business. I recently purchased a gas stove from this store, paying $375 for what I assumed was a functional appliance. Unfortunately, this was a huge mistake. From the moment I got the item home, it became clear that it was completely defective and did not work as advertised. When I reached out to the store owner in good faith to inform them of the issue and seek a fair resolution, I was met with complete hostility and unprofessionalism. Instead of showing any concern for a customer who was sold a dangerous, broken product, the owner became aggressive, used abusive language, and eventually hung up on me. To make matters worse, instead of offering a refund or a replacement, the owner had the audacity to suggest that I pay them even more money for them to come and 'repair' the gas stove. It is absolutely unacceptable to sell faulty gas appliances and then try to profit twice from the same customer by charging for repairs on something that was broken upon purchase. They knowingly sold me a defective product, and their refusal to stand behind it is completely dishonest. I still have the defective gas stove in my possession, and I am disgusted by the way this business operates. I do not want to give them another dollar of my hard-earned money to fix a problem they created. My advice to everyone is this: Do not buy anything from this store without thoroughly testing it right there on the spot. If they refuse to let you test it, or if they act suspicious, walk away immediately. Do not trust their word, and do not let them pressure you into a sale. This business lacks basic integrity, honesty, and respect for its customers. They operate like scammers, and they do not deserve your business. Save yourself the stress, the wasted money, and the headache. Please take your business elsewhere to a place that actually cares about the quality of their products and the treatment of their customers. Do not let yourself be the next victim of this store's poor business practices."

I AM VERY DISAPPOINTED, I bought a fridge which is made in china I believe it’s called “MORA” I got this fridge delivered to me in March 25th ,poor communication and was delivered late anyway the fridge stop working 3 weeks later , I told them about the issue and the owner son gave me some maintenance guy to check It out , the 1st guy told me and said you need a new fridge , I then went to back to the place I then told the owner he said it’s no way you need a fridge I will come check It out , he came looked at It and said I will be hiring new people I can give you a mini fridge in the mean time come by and get It, I didn’t bother because the maintenance guy had me blow dry the ice so It worked For about a week , Now today I decided to get It checked Out knowing I’m Home most of the time now , and someone from Proservices he opened a box in the bottom of the fridge and seen that It was infested with roaches , my apartment does not have roaches , and definitely did not have that fridge for long .Ice always build up does not melt , and the fact the owner son says well you can buy another updated one for $475 I bought this fridge for $475 People are very evil I tell you , you cannot support black business at all they play with you to much , money do not grow on trees and I am very disgusted . This is why they only do 30 day warranty

Well, well, well. Where to start. I purchased what I thought was a new fridge. When it arrived to my place, the oh so “kind” employees delivered it & managed to drop it on my foot in the process. (I should’ve known not to trust them after my lackluster experience in the store). Now, me, a 65 year old Veteran is couch bound and up to my ears in medical bills because of this negligence. I have reached out to the owner MANY times with no response, no remorse. I am posting this because I am FED UP with this business. Sounds like I’m not the only one. Not to mention, the fridge was stained permanently with some sort of yellow substance (photo attached) and obviously I haven’t been able to replace it yet due to my condition.

Another great experience!! Owner was very professional, gave me a 10 AM service appointment and was not only on time but called ahead to let me know the technician was on his way. Friendly and knowledgeable service tech. Fix my oven in 15 mins, and clean up after work was completed. I will definitely continue to do business with JL Appliance.

Very bad costumer service. Owner would rather blame his costumers then take responsibility for his workers being late to drop off our fridge. I paid for the old fridge to be removed, which they filed to do on the 1st day. The second day they text me saying they would come get it. They never showed up, and never texted or called saying they couldn’t make it. When I went to the store to confront him, his excuse was “we had a busy schedule”