Pacific Appliance Group

The sales process was not 5-star. We were given a delivery date and that they would call before that day to confirm time. But no call came and when we called to check about it the morning of expected delivery, we were told no delivery had been scheduled, but would squeeze us in the next day. We agreed and reminded the person we talked to about needing extra long hose because of the machine location vs the sink. The delivery and install was 5-star. Arvin and Kaison who delivered and installed the washer were friendly and helpful and careful. They went above and beyond-they did not receive a note to bring a hose extender (of course) and went out of their way to go get one from a nearby hardware store and come back to finish the install. Arvin also did a quick demo and checked for any leaks before leaving. Arvin deserves a raise or at least a nice dinner. Really appreciate his efforts to make sure the washer was ready to use despite the snafus. Mahalo nui loa, Arvin!

As a property manager, I purchase a high volume of appliances. We used to rely on a big box store, but Pacific Appliance’s pricing is so competitive that I’ve switched nearly all of my purchases to them. Scot is fantastic to work with. He responds quickly — even on weekends — and usually sends options within the hour. Having a dedicated rep I can text who handles everything efficiently is invaluable. Their in-stock inventory is excellent, which matters in Hawaii. I don’t have to wait weeks for a range or refrigerator to ship across the ocean. Delivery is smooth and well-organized. I receive a small (usually two-hour) delivery window, real-time tracking throughout the day, and a 30-minute heads-up before arrival so I can coordinate maintenance. Even when challenges come up, their delivery team is professional and accommodating. I once had a refrigerator that barely fit through a doorway — they removed doors and handles and got it installed without a single complaint. In Hawaii, service matters — and Pacific Appliance delivers it with aloha. Highly recommend.