We would like to give a BIG 5-STAR shout out to Sierra, et al at Coastal Appliance Company. Our 10-year-old fridge sprung a leak, so we decided to replace it rather than have it repaired for a 2nd time.
We saw a clip on the news announcing the opening of Coastal Appliance on Kapiolani Blvd. and decided to check it out. At first approach, it can be intimidating as it is a beautifully designed showroom. Too boogie (as my son would say) for us local seniors, so we thought.
As we walked in, Sierra greeted and welcomed us. She immediately put us at ease. They are very technology oriented in their approach but not in an uncomfortable or overwhelming way. Needless to say, we found our fridge. It was in stock, and we arranged for delivery the next week.
Ben, Noah, and Phil took great care maneuvering up the stairs and installing the fridge, even down to polishing it. They were very professional and friendly. What I noticed and appreciated was that they kept updating us on the delivery time and did not rush the process, wanting to “dig out” as fast as they could as others have been. They removed our old fridge, and everything went smooth and painless from beginning to end (sales, delivery, and installation).
We’re just waiting for our Hawaii Energy rebate for which Sierra explained and sent us the link to make sure we filed it. Her follow up to make sure the delivery/install went well was also very much appreciated.
This is what we call GREAT CUSTOMER SERVICE which, unfortunately, is a dying “thing” nowadays. But NOT at Coastal Appliance. Mahalo plenty to the entire team.
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We would like to give a BIG 5-STAR shout out to Sierra, et al at Coastal Appliance Company. Our 10-year-old fridge sprung a leak, so we decided to replace it rather than have it repaired for a 2nd time.
We saw a clip on the news announcing the opening of Coastal Appliance on Kapiolani Blvd. and decided to check it out. At first approach, it can be intimidating as it is a beautifully designed showroom. Too boogie (as my son would say) for us local seniors, so we thought.
As we walked in, Sierra greeted and welcomed us. She immediately put us at ease. They are very technology oriented in their approach but not in an uncomfortable or overwhelming way. Needless to say, we found our fridge. It was in stock, and we arranged for delivery the next week.
Ben, Noah, and Phil took great care maneuvering up the stairs and installing the fridge, even down to polishing it. They were very professional and friendly. What I noticed and appreciated was that they kept updating us on the delivery time and did not rush the process, wanting to “dig out” as fast as they could as others have been. They removed our old fridge, and everything went smooth and painless from beginning to end (sales, delivery, and installation).
We’re just waiting for our Hawaii Energy rebate for which Sierra explained and sent us the link to make sure we filed it. Her follow up to make sure the delivery/install went well was also very much appreciated.
This is what we call GREAT CUSTOMER SERVICE which, unfortunately, is a dying “thing” nowadays. But NOT at Coastal Appliance. Mahalo plenty to the entire team.
