Ferguson Bath, Kitchen & Lighting Gallery

I raised this review from 1 to 3 stars because after posting, I noticed that the store manager had responded to some of the other complaints below. I contacted him directly and he met with me, acknowledged the issue, and provided a replacement shower head. That was a great experience. I would have given 5 stars based on this experience except that their “customer service” team was so lousy and refused to elevate the issue to someone who could help. I was lucky to find his name here otherwise we would have been stuck with the defective part of had to replace it on our own. If you have a problem with something you buy here snd customer service is unhelpful, contact the store manager directly. Ferguson does not stand behind their products providing terrible “customer service” for a high end, expensive store. We ordered a 10” rain shower head and four years later, the rubber tips that the water streams out of at each hole are disintegrating and falling out. Should be straight forward to replace if we could get these replacement parts but Ferguson is providing no assistance, leaving us to have to replace a $1000 shower head after only 4 years. Extremely disappointing.