Westwood Appliances Sales

I recently had an outstanding experience at Westwood Appliances! The selection of quality, gently-used appliances exceeded my expectations. Every item I viewed was well-maintained and thoroughly inspected, ensuring reliability and value. Kelly was incredibly friendly and knowledgeable, guiding me through my options without any pressure. She took the time to answer all my questions and offered practical advice that made choosing the right appliance a breeze. The store itself was clean, organized, and welcoming—a true testament to their commitment to customer satisfaction. I walked away feeling confident in my purchase and excited to recommend this store to anyone looking for dependable, affordable appliances. A five-star experience all around!

When I tell you the lady that answers the phone there is the rudest person I have ever encountered answering the phone for a business. She answered angrily, didn't even say hello, and put me on hold for 5-7 minutes, then I hung up and called back. She then answered, still no greeting, put me on hold again. I called back 4 times with no answer, until someone did answer, sadly it was her again. I spoke and tried to explain to her how rude it is to answer a business phone nasty with an attitude not even saying hello, and she told me, "yes I definitely did answer with an attitude and kept putting you on hold because I am working here alone trying to check out customers in the store. I tried to explain to her she should not take that out on customers, and she was just rude and then said just tell me what you want. My reply to that was nothing from you or your company any more. It may not be much to them, but she just lost them 2 customers today. You need to have customer service ethics to run a business and deal with people.

This was my 4th stop for a washer and dryer set and I’m so glad I stopped here!!! Evan was great with helping me pick a set out with great pricing and even loaded it for me (driving to Tuscaloosa) …I’m loving my Maytag set it’s used but it looks brand new 🤩 thanks so much I would recommend this family owned establishment