I rarely leave negative reviews, but this experience has been beyond frustrating.
We purchased a refrigerator from this company in November, and within 3 days, the freezer stopped working. We reached out immediately and were told it would be replaced “as soon as possible.” What followed was months of poor communication and constant back-and-forth. They almost never answer their phone and primarily respond via text, which made it incredibly difficult to get clear answers or timelines.
Fast forward to April—nearly 6 months later—and they finally replaced the fridge, but only after we expressed how fed up we were with the situation. We had been getting by with a chest freezer, but once that broke, the situation became urgent and we had no choice but to push harder for a resolution.
To make matters worse, they charged us an additional $60 for delivery of the replacement, even though the original unit was defective. On top of that, they refused to restart the 1-year warranty, citing their “policies.” So after dealing with a half-working refrigerator for half a year, we’re now left with a replacement that only has about 6 months of warranty remaining.
This entire experience felt unprofessional and unnecessarily difficult. A company’s true quality shows in how they handle problems, and unfortunately, this was a huge letdown. I would strongly reconsider before purchasing from them.
Read full review
I rarely leave negative reviews, but this experience has been beyond frustrating.
We purchased a refrigerator from this company in November, and within 3 days, the freezer stopped working. We reached out immediately and were told it would be replaced “as soon as possible.” What followed was months of poor communication and constant back-and-forth. They almost never answer their phone and primarily respond via text, which made it incredibly difficult to get clear answers or timelines.
Fast forward to April—nearly 6 months later—and they finally replaced the fridge, but only after we expressed how fed up we were with the situation. We had been getting by with a chest freezer, but once that broke, the situation became urgent and we had no choice but to push harder for a resolution.
To make matters worse, they charged us an additional $60 for delivery of the replacement, even though the original unit was defective. On top of that, they refused to restart the 1-year warranty, citing their “policies.” So after dealing with a half-working refrigerator for half a year, we’re now left with a replacement that only has about 6 months of warranty remaining.
This entire experience felt unprofessional and unnecessarily difficult. A company’s true quality shows in how they handle problems, and unfortunately, this was a huge letdown. I would strongly reconsider before purchasing from them.
