I recently visited Barbecues Galore in Grapevine, Texas, hoping to become a satisfied customer. However, my experience fell far short of expectations, prompting me to share my disappointment and frustration through this review.
On November 30, 2023 I purchased a Timber Pellet Stove, attracted by the store's ambiance and patio setup ideas. Despite the store offering a 10% discount on the floor model due to a newer version in production, I noticed minor damages to the heatshield and severe dent in the piping section. Regrettably, the issues escalated later that day when assembling the stove at home. The piping sections failed to connect securely, resulting in a dangerous incident where the heat deflector fell off, narrowly missing my grandson and getting damaged.
Seeking a resolution, I returned to the store on December 1, 2023, hoping for a refund or store credit. Unfortunately, my interaction with Ethan, the salesperson, was disappointing. Initially unsure about the return due to it being a floor model, Ethan's demeanor worsened when I explained the damages were due to the flimsy construction, not mishandling. He accused me of dishonesty and a liar, asserting the item was given to me in pristine condition, even changing his story about its packaging.
This confrontational exchange left me at a loss of words as I felt like I was buying a used car. I had hoped for a cooperative resolution given the evident product flaws even just a store credit. However, I was denied a refund due to the incurred damages, despite the issues arising from the product's inherent quality.
The lack of understanding and hostility I faced in addressing genuine concerns was disappointing. I had anticipated a more cooperative approach to resolving the issue, considering the flaws in the product received.
I am hopeful I will hear from Barbeques Galore Management to resolve this matter.
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I recently visited Barbecues Galore in Grapevine, Texas, hoping to become a satisfied customer. However, my experience fell far short of expectations, prompting me to share my disappointment and frustration through this review.
On November 30, 2023 I purchased a Timber Pellet Stove, attracted by the store's ambiance and patio setup ideas. Despite the store offering a 10% discount on the floor model due to a newer version in production, I noticed minor damages to the heatshield and severe dent in the piping section. Regrettably, the issues escalated later that day when assembling the stove at home. The piping sections failed to connect securely, resulting in a dangerous incident where the heat deflector fell off, narrowly missing my grandson and getting damaged.
Seeking a resolution, I returned to the store on December 1, 2023, hoping for a refund or store credit. Unfortunately, my interaction with Ethan, the salesperson, was disappointing. Initially unsure about the return due to it being a floor model, Ethan's demeanor worsened when I explained the damages were due to the flimsy construction, not mishandling. He accused me of dishonesty and a liar, asserting the item was given to me in pristine condition, even changing his story about its packaging.
This confrontational exchange left me at a loss of words as I felt like I was buying a used car. I had hoped for a cooperative resolution given the evident product flaws even just a store credit. However, I was denied a refund due to the incurred damages, despite the issues arising from the product's inherent quality.
The lack of understanding and hostility I faced in addressing genuine concerns was disappointing. I had anticipated a more cooperative approach to resolving the issue, considering the flaws in the product received.
I am hopeful I will hear from Barbeques Galore Management to resolve this matter.
