I stopped by to get a stove on impulse. I didn't want to spend a lot since it was for a vacant house. They offered one for $225 they said was ready to go. They quickly put the burners from another stove on it (a red flag looking back) and helpfully loaded it in my truck. Upon getting it the house, I noticed it was missing screws to the oven door where the glass had been removed. Water also poured out of the stove when it was moved (I assume from cleaning). I called JV appliance and the person answered saying, yes, they probably left the screws out to remove the glass front. I had to wait for a call back from someone else. I explained and was told to come by and get them, although they swore they did not take them out though the employee told me they did. I had pictures showing the missing screws. I did go by the next week during posted hours. No one was there and the appliances usually outside were not there. I called many times over the next few days and left messages, but no answer or call back. I assumed they had gone out of business and I gave up. I found screws at Lowes. Upon installing them, I found that much of the plastic parts on the stove were brittle and easily broken, and the button to the oven only worked about 10% of the time if pushed just right and you got lucky. Since I was not able to contact the store by phone or in person, Upin searching for a new stove, I went to another appliance store nearby and saw JV open again! I went in but the same front person was there. I told my story. She asked me if I BROUGHT THE STOVE BACK! I cannot lift a stove into a truck bed. The store had not been open during business hours, they had not answered their phone, they had not inspected the stove adequately, or put it back together correctly. The decision maker had to be contacted by his staff, denied there was anything wrong, and I couldn't understand what the employees were saying on the phone. So I'm stuck with this broken, worn out stove, lost $225, and must buy another stove and pay someone to move it out. This is not a professionally run business, my experience was more like buying from a stranger off Craigslist. I learned my lesson and am partiallyresponsible for not staking out the store and assuming they were closed when they were no longer open during their posted hours. Stay with the used appliance stores that have been in business a long time nearby. I gave 2 stars because when I was buying, they were nice. That changed fast once my money changed hands.
Read full review
I stopped by to get a stove on impulse. I didn't want to spend a lot since it was for a vacant house. They offered one for $225 they said was ready to go. They quickly put the burners from another stove on it (a red flag looking back) and helpfully loaded it in my truck. Upon getting it the house, I noticed it was missing screws to the oven door where the glass had been removed. Water also poured out of the stove when it was moved (I assume from cleaning). I called JV appliance and the person answered saying, yes, they probably left the screws out to remove the glass front. I had to wait for a call back from someone else. I explained and was told to come by and get them, although they swore they did not take them out though the employee told me they did. I had pictures showing the missing screws. I did go by the next week during posted hours. No one was there and the appliances usually outside were not there. I called many times over the next few days and left messages, but no answer or call back. I assumed they had gone out of business and I gave up. I found screws at Lowes. Upon installing them, I found that much of the plastic parts on the stove were brittle and easily broken, and the button to the oven only worked about 10% of the time if pushed just right and you got lucky. Since I was not able to contact the store by phone or in person, Upin searching for a new stove, I went to another appliance store nearby and saw JV open again! I went in but the same front person was there. I told my story. She asked me if I BROUGHT THE STOVE BACK! I cannot lift a stove into a truck bed. The store had not been open during business hours, they had not answered their phone, they had not inspected the stove adequately, or put it back together correctly. The decision maker had to be contacted by his staff, denied there was anything wrong, and I couldn't understand what the employees were saying on the phone. So I'm stuck with this broken, worn out stove, lost $225, and must buy another stove and pay someone to move it out. This is not a professionally run business, my experience was more like buying from a stranger off Craigslist. I learned my lesson and am partiallyresponsible for not staking out the store and assuming they were closed when they were no longer open during their posted hours. Stay with the used appliance stores that have been in business a long time nearby. I gave 2 stars because when I was buying, they were nice. That changed fast once my money changed hands.
