Typical sales guys and owner. They give the good talk but don't deliver on their promises. I bought a washer for $325. The very first day of use the washer was leaking and wouldn't drain the water. I called because they gave me a 2 month warranty and they would give the run-around. It took two weeks for them to come and fix it free of charge. Then after a week, the washer wouldn't drain again (Very frustrating). After another week of constantly calling they finally came to fix it. The tech guy said that it was the pulley that was loose and he tightened it because the belt fell off. Now keep in mind the business was being "very courteous and respectful" as I was too (Even though I was frustrated). After two weeks the washer stopped draining again and again I called to get it fix and took a while again like another week to come and fix it. Keep in mind all this times my wife had to go to the laundry-mat to wash the clothes. Again they came to just tightened the belt when they should have replaced the pulley I guess. The washer worked again for like a week then again it broke. By this time warranty was over. I went to go speak with owner Mr. Longoria and explained that he sold me a washer that constantly breaks and I told him I know the warranty expired. He offered to fix it for a charge and I declined but offered if he would buy it for parts and he said yes but for like $50. I said ok and he would pick it up, but he never showed up. I called again week later to remind him if he was going to buy it back and he said yes, that he would call me when they were on the way. Well, a week later they never called, didn't buy it back, and here I am with a broken down $325 washer. Just letting you guys know of my experience with them, but never again will I make business with them and thank God I already purchased a brand new.
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Typical sales guys and owner. They give the good talk but don't deliver on their promises. I bought a washer for $325. The very first day of use the washer was leaking and wouldn't drain the water. I called because they gave me a 2 month warranty and they would give the run-around. It took two weeks for them to come and fix it free of charge. Then after a week, the washer wouldn't drain again (Very frustrating). After another week of constantly calling they finally came to fix it. The tech guy said that it was the pulley that was loose and he tightened it because the belt fell off. Now keep in mind the business was being "very courteous and respectful" as I was too (Even though I was frustrated). After two weeks the washer stopped draining again and again I called to get it fix and took a while again like another week to come and fix it. Keep in mind all this times my wife had to go to the laundry-mat to wash the clothes. Again they came to just tightened the belt when they should have replaced the pulley I guess. The washer worked again for like a week then again it broke. By this time warranty was over. I went to go speak with owner Mr. Longoria and explained that he sold me a washer that constantly breaks and I told him I know the warranty expired. He offered to fix it for a charge and I declined but offered if he would buy it for parts and he said yes but for like $50. I said ok and he would pick it up, but he never showed up. I called again week later to remind him if he was going to buy it back and he said yes, that he would call me when they were on the way. Well, a week later they never called, didn't buy it back, and here I am with a broken down $325 washer. Just letting you guys know of my experience with them, but never again will I make business with them and thank God I already purchased a brand new.
