Appliance Source

DO NOT USE THIS BUSINESS! First, the positive- Ron fixed our dishwasher & it works great now. However, it cost $482.65, which we would have elected to not do, since we are going to rent/sell home soon & would have just purchased a lesser unit. We weren't given an option or choice, he just did the service without consulting! 1) He no-showed, no-called, the first 2 appointments that we had with him. (STRIKE 1) 2) My wife works from home, so she met him & informed him that she is right on the other side of our house if he had any questions or needed to speak to her. She came out to check on progress, and it was fixed, but with a $500 invoice! (STRIKE 2). I called my wife to see how things were going & she told me. I immediately called Appliance Source office & a young woman told me that she had no idea how to handle this & I would get a call the next day from someone above her. No call. (STRIKE 3). I called in & the same woman put me on hold and Ron picked up. He told me that he was told by the woman who fielded my earlier call that I complained because Ron didn't do anything at all to my dishwasher. Not true, especially because we have the broken part right in front of us. They argued with me about that. (STRIKE 4 & 5). Ron then jumped on the immediate defensive saying that he's running a business & that they have expenses, that's why the price was almost $500. I told him that I agreed 100%, as a former business owner I know that it's not a non-profit, & I wasn't arguing the fact of the price but the fact that we were never given an option to do or choose not to do the repair (knowing that we would still pay for his time). He then told me (using my earlier words) that "she was on the other side of the house" & couldn't inform us of anything or ask if we wanted to proceed, but just assumed & completed the repair WITHOUT ASKING US FIRST. Completely wrong answer & blatant LIE. (STRIKE 6). He immediately told me that $500 is very reasonable considering that the same machine is $1200 new. True, but we wouldn't have purchased the same unit, rather, a cheaper unit for the same price as his service invoice. After more defensive comments, he asked what price I thought would have been fair. I replied that his price was probably fair, given the part cost, his time & overhead expenses. Again, not a good question. After all that, we agreed upon a price of $399 and left the conversation. Now, it's the next day, and I still don't see a pending credit to our original charge. We'll see.

I just stumbled across my notes from a visit by Ron Conway of Appliance Source, who visited on 10/15/24 to fix our Bosch dishwasher. It was running by the time he left. He explained what I had done right to fix it and what I had done wrong, and explained a lot about how Bosch dishwashers work. I had resigned myself to paying a minimum giant charge, but I only had to pay a minimum minimum charge. Ron was good-natured and patient and he did a great job!