Alvarado Appliances

Really good service , They sell home appliances that are really good quality, and the prices are pretty fair too. I’m happy with what I got, everything works great and the attention was nice. Definitely recommend this store and Marlene gives really good customer service, she’s such a nice person and she really likes helping her customers out. She’s always there to assist you whenever you need.

Bad customer service not punctual at all. The pregnant worker ask me if I’m available at 8:30am for delivery and I say yes I am now why in the world would you even ask me if I’m available at 8:30am and you guys don’t even open until 9:30am and I’m over here awake waiting and not even knowing that they are going to bring me my fridge at 12-1pm. I don’t even get a call to let me know about the time change or even when the so called boss says at what time he’s gonna be doing the deliveries. I called and another lady picks up and tells me she gonna call the boss and give me a call in 5 min well guess what 45 min has passed by and did I even get a call from them Na I didn’t all they care is about if they got their money and then they’ll work on their own time they don’t care about your time at all because they already reviewed the money for the product so at the end of the day is screw us and they get here when they get here. I won’t be shopping here again that’s for sure.

Sold me a washer and dryer that never worked — not once. The unit didn’t complete a single load of laundry. To make matters worse, they refused to issue a refund and offered no real solution. I can understand a unit that’s a few months old…They never worked! I’ve now been without a washer and dryer for weeks because of this. Extremely disappointing experience. Selling faulty machines and then avoiding accountability is just bad business

I ordered a washer and dryer set for delivery within three days, scheduled for a 9–11 AM window. To begin with, the delivery crew didn't arrive until 12:30 PM, and that was only after I had called twice to ask for an estimated arrival time. I had specifically pointed out beforehand that the dryer machine required a 3-prong plug, yet they failed to bring one. They told me they would return in an hour; when they still hadn't shown up, I called again. The receptionist, who seemed even more annoyed than I was, told me that she had said she would call me, and that the delivery guys were already on their way. An hour later, I was still waiting, so I decided to call one last time, at this point she just chose to ignore my call. If they act like this now , I don’t want to imagine what would happen if the machines are defective and I need them to come back and check them under the “ 3 months guarantee “. I had been waiting for this service since 9:00 AM, and the whole ordeal didn't wrap up until 3:45 PM. “That’s nothing,” one of the delivery guys said To me, however, it was a big deal . I hadn't eaten all day because I was waiting for them, and since I live in the Poconos, I couldn't simply leave the property in Allentown unlocked and unattended. I feel that this purchase could have gone much more smoothly were it not for the sheer lack of professionalism and accountability displayed by both the receptionist and the delivery crew. Lesson learned: personally, I would neither recommend this place nor shop here again—solely because of this terrible experience.