I had my GE washer do some funny things and suspected it was the control board. When I researched it, I found Ben's channel and videos that were a big help in describing the step-by-step process to troubleshoot and make the repair. These videos really helped me feel confident it was in fact the board and a task I can accomplish myself. Come to find out, he also sells and ships parts with prices I couldn't beat anywhere else. So I ordered the part from his website. I liked the choices available for shipping and chose USPS Priority but unfortunately USPS ended up losing the package, probably due to the weather at the time. Because my client (the wife) needed a fast repair, I opted to reorder the part thru Ben's website and used UPS Next Day service in hopes for better luck and a faster delivery. Meanwhile, once the original USPS package was officially claimed as 'Lost', Ben was quick to offer the choice of a replacement or refund. I told him about my re-order and he promptly issued me a refund. A month later, the original package from USPS showed up at my door. As soon as I told Ben about it, he immediately sent me a return label to ship it back -- this was unexpected as I figured I'd be paying for the shipping to return it.
I can't say enough on how well my customer service experience was with Ben for the last month: Helpful, clear videos; communication was always prompt, even outside normal business hours and via email; excellent inventory on parts with very competitive pricing; solutions for the carrier-imposed problems were thoughtful and customer-oriented.
This business should stand as the role-model for all businesses. I look forward to making Ben's website my first visit for anything else I may need down the road. Thank you again!
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I had my GE washer do some funny things and suspected it was the control board. When I researched it, I found Ben's channel and videos that were a big help in describing the step-by-step process to troubleshoot and make the repair. These videos really helped me feel confident it was in fact the board and a task I can accomplish myself. Come to find out, he also sells and ships parts with prices I couldn't beat anywhere else. So I ordered the part from his website. I liked the choices available for shipping and chose USPS Priority but unfortunately USPS ended up losing the package, probably due to the weather at the time. Because my client (the wife) needed a fast repair, I opted to reorder the part thru Ben's website and used UPS Next Day service in hopes for better luck and a faster delivery. Meanwhile, once the original USPS package was officially claimed as 'Lost', Ben was quick to offer the choice of a replacement or refund. I told him about my re-order and he promptly issued me a refund. A month later, the original package from USPS showed up at my door. As soon as I told Ben about it, he immediately sent me a return label to ship it back -- this was unexpected as I figured I'd be paying for the shipping to return it.
I can't say enough on how well my customer service experience was with Ben for the last month: Helpful, clear videos; communication was always prompt, even outside normal business hours and via email; excellent inventory on parts with very competitive pricing; solutions for the carrier-imposed problems were thoughtful and customer-oriented.
This business should stand as the role-model for all businesses. I look forward to making Ben's website my first visit for anything else I may need down the road. Thank you again!
