I purchased a washing machine from Quality Appliance . I tried to clean it by cycling bleach water through it. It smelled like wet dog and mildew and it transferred that smell to everything it washed, so i used baking soda and vinegar. That allowed for black grudge to come through the holes in the basket. I decided to completely open the machine and deep clean by removing the basket drum. When i took the top off i was disgusted. There was dog hair, dirt and grime caked in. It was obvious no one had throughly cleaned it in years. I called and spoke with a lady. She reassured she would get this taken care of. Fast forward 6 days including a weekend. I was brought another washer. I decided to cycle with bleach water, of course anyone would. Before the load can finish, i start to smell an electrical burning. I called again and was disregarded. A man laughed and said he did not know what smell i was talking about. Furious, i hung up and I called the fire department and had to evacuate my townhouse with my 6 year old and 5month baby. Thank God a fire was not detected in my wall but now i need maintenance to come check the electrical wirings before plugging anything back in because of temperature readings from the wall. I was able to have a conversation with the owner of Quality. He insisted it was my wall and not the machine! He’s been in the business for 20 years and this that. Once I mentioned fire department he acted like he washed his hands of the situation. Offering to pick up his machine and write a check. I was not compensated for my broken Amana washer, which they picked up, and im sure fixed and sold. I lost the delivery fee. Instead of a check they say they put the money back on my debit. The experience was hectic and im without a washer trying to find another. All i gotta say people, is BUYER BEWARE
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I purchased a washing machine from Quality Appliance . I tried to clean it by cycling bleach water through it. It smelled like wet dog and mildew and it transferred that smell to everything it washed, so i used baking soda and vinegar. That allowed for black grudge to come through the holes in the basket. I decided to completely open the machine and deep clean by removing the basket drum. When i took the top off i was disgusted. There was dog hair, dirt and grime caked in. It was obvious no one had throughly cleaned it in years. I called and spoke with a lady. She reassured she would get this taken care of. Fast forward 6 days including a weekend. I was brought another washer. I decided to cycle with bleach water, of course anyone would. Before the load can finish, i start to smell an electrical burning. I called again and was disregarded. A man laughed and said he did not know what smell i was talking about. Furious, i hung up and I called the fire department and had to evacuate my townhouse with my 6 year old and 5month baby. Thank God a fire was not detected in my wall but now i need maintenance to come check the electrical wirings before plugging anything back in because of temperature readings from the wall. I was able to have a conversation with the owner of Quality. He insisted it was my wall and not the machine! He’s been in the business for 20 years and this that. Once I mentioned fire department he acted like he washed his hands of the situation. Offering to pick up his machine and write a check. I was not compensated for my broken Amana washer, which they picked up, and im sure fixed and sold. I lost the delivery fee. Instead of a check they say they put the money back on my debit. The experience was hectic and im without a washer trying to find another. All i gotta say people, is BUYER BEWARE
