We had our AC replaced in April 2022, and it has been nothing but problems ever since. Immediately after installation, we noticed the system wasn’t keeping up with hot temperatures. The company brushed it off, saying it was because outdoor temps were over 100°, claiming no AC could keep up. That made no sense—our 30+ year-old downstairs unit had no problem maintaining 70° even in peak summer heat.
Our son’s room was especially bad, staying in the UPPER 70s at night with the door closed. The company told us the solution was to add a return and an additional vent, so we spent more money to have that done.
Fast forward to summer 2023—same issue. The system still couldn’t cool below 72–73°. We pushed them to come back out, and only then did they discover the AC had been wired incorrectly from the beginning. That was the real problem all along—not the ductwork we were told to pay for. When we asked for a refund for the unnecessary work, they refused and instead offered an 8-year maintenance plan. Why would we trust them to maintain a system they couldn’t even install correctly?
The final straw came recently when they told us our 4-year-old system needed a new motor and control board, blaming it on us for not changing filters on schedule (we may have missed one change at most). They quoted $900 in labor. Not trusting them, we called another company. Turns out the real issue was a clogged drain pipe—a simple, low-cost fix. Our AC is now working perfectly. The second company also pointed out that the plumbing to the unit had been installed incorrectly and was not up to code from the start.
This company consistently misdiagnosed issues, charged us for unnecessary work, and refused to take accountability for their mistakes. I would never recommend them to anyone.
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We had our AC replaced in April 2022, and it has been nothing but problems ever since. Immediately after installation, we noticed the system wasn’t keeping up with hot temperatures. The company brushed it off, saying it was because outdoor temps were over 100°, claiming no AC could keep up. That made no sense—our 30+ year-old downstairs unit had no problem maintaining 70° even in peak summer heat.
Our son’s room was especially bad, staying in the UPPER 70s at night with the door closed. The company told us the solution was to add a return and an additional vent, so we spent more money to have that done.
Fast forward to summer 2023—same issue. The system still couldn’t cool below 72–73°. We pushed them to come back out, and only then did they discover the AC had been wired incorrectly from the beginning. That was the real problem all along—not the ductwork we were told to pay for. When we asked for a refund for the unnecessary work, they refused and instead offered an 8-year maintenance plan. Why would we trust them to maintain a system they couldn’t even install correctly?
The final straw came recently when they told us our 4-year-old system needed a new motor and control board, blaming it on us for not changing filters on schedule (we may have missed one change at most). They quoted $900 in labor. Not trusting them, we called another company. Turns out the real issue was a clogged drain pipe—a simple, low-cost fix. Our AC is now working perfectly. The second company also pointed out that the plumbing to the unit had been installed incorrectly and was not up to code from the start.
This company consistently misdiagnosed issues, charged us for unnecessary work, and refused to take accountability for their mistakes. I would never recommend them to anyone.
