P C Richard & Son

This store was clean and well staffed. They carry a wide variety of appliances and certain smaller item. This store lost their competitive edge because they no longer haggle or negotiate on price and amenities like they once did. I understand they have deal with the Internet and price fixing ( now known as MAP pricing - look it up). In my younger days I was a fan of this store. Now I can no longer shop there because there is no longer any useful competition.

I had an excellent customer service experience with Ibrahim and Jarriel at PC Richard & Son. They were both exceptionally professional, patient, and helpful in facilitating the return of my AC unit. What could have been a frustrating situation was handled efficiently and with genuine care from start to finish. Their commitment to outstanding customer service is exactly why I will continue shopping at PC Richard & Son for my appliance needs. It's rare to find employees who are so dedicated to ensuring a positive customer experience, and it truly made a difference. I highly recommend PC Richard & Son and will continue to refer friends and family because of experiences like this. Thank you, Ibrahim and Jarriel, for your professionalism and outstanding service!

I am extremely disappointed with the delivery service I received on the morning of 3/18/26. Both my washer and dryer were scratched in multiple places during delivery, and my basement stairs sustained a significant wood chip. When I was documenting the damage, the delivery person made a dismissive comment about the front door being easier to use. I clarified that he never asked to use the front door, but he insisted otherwise, which was untrue. Most of the damage occurred while maneuvering the appliances down the basement stairs. Additionally, during installation, the washer hose snapped and caused water to spray everywhere. The delivery person simply taped the hose instead of properly fixing it. At the end of the delivery, he asked me to sign on his phone, but I refused due to my dissatisfaction. Later, I received an email with a forged signature and a statement refusing responsibility for any damage claims made after signing, which I never agreed to. I contacted the store and was only offered a $200 refund or a replacement, with no extension of the warranty despite my concerns about the damage. I also expressed my discomfort with having their delivery team return, so I accepted the refund to avoid further damage. They provided a contact number for the house damage claim, but I remain unsatisfied with this resolution. To make matters worse, the delivery person called me on his personal phone after I filed my claim, asking why I reported the incident to the store. I explained all of the damage and how he forged my signature and all he said was, “Yeah..”. Now I’m being harassed on top everything. This is outrageous!

I had a great experience purchasing A big screen television, and a mattress at PC Richard Before I visited, I spoke to someone named Gary on the phone. He was very helpful over the phone and I wanted to make sure I met him in the store. When I entered the store Gary immediately welcomed us, and even remembered our phone conversation from several days earlier, Including the model of the TV we discussed. He was super knowledgeable going through the features of both the TV and the mattress that I purchased. Gary also suggested a sound bar, and went through the features of several different ones that were compatible with my television. I ended up purchasing A sound bar and I am very glad that I did Gary was very personable and very pleasant to deal with. I highly recommend both PC Richards and Gary.