let Me start by saying I have been a loyal customer to this business for over 15 years, I support local businesses until today, they will not see my business going forward, I own and rent apartments in the neighborhood, and will used these guys to replace appliances multiple times yearly.
Today I made one such visit, the owner / Manager could have care less to help me deliver a stove and a Fridge, I plea and asked him several time to deliver my merchandise , which was 5 blocks away, even offered to pay for the delivery, he came up with every excuse in the book , didn’t care that I was a repeat customer, he then say I will try, 5 pm comes, I called, the sales rep , she then told me it don’t look as if the delivery would happen,
I had to ended up paying $120 for a delivery person to pick up the appliances at their storage facility,
These people don’t know the first thing about service, they don’t even know who are their customers, and there prices are not competitive, I could have bought my appliances at sears or PC Richards for less, but like I said ,I support local businesses.
But this did it for me, was disappointed the way he handle this one, he was more taken up telling me how busy he was delivering to Long Island and the Bronx.
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let Me start by saying I have been a loyal customer to this business for over 15 years, I support local businesses until today, they will not see my business going forward, I own and rent apartments in the neighborhood, and will used these guys to replace appliances multiple times yearly.
Today I made one such visit, the owner / Manager could have care less to help me deliver a stove and a Fridge, I plea and asked him several time to deliver my merchandise , which was 5 blocks away, even offered to pay for the delivery, he came up with every excuse in the book , didn’t care that I was a repeat customer, he then say I will try, 5 pm comes, I called, the sales rep , she then told me it don’t look as if the delivery would happen,
I had to ended up paying $120 for a delivery person to pick up the appliances at their storage facility,
These people don’t know the first thing about service, they don’t even know who are their customers, and there prices are not competitive, I could have bought my appliances at sears or PC Richards for less, but like I said ,I support local businesses.
But this did it for me, was disappointed the way he handle this one, he was more taken up telling me how busy he was delivering to Long Island and the Bronx.
