Short:
Avoid them at all costs. They are rude, disrespectful and dishonest. I used to buy all appliances from them, but never again.
Long:
I ordered an oven on the Tuesday before Thanksgiving because my oven broke. Awful timing, but good for sales for a new one! I was originally told the appliance was in stock and I would have it by Friday, the day after Thanksgiving. I called on Black Friday, and was told the oven was in storage, and would need to be transferred to the store, but I would get it by December 10th the latest.
I didn't hear from Smithtown appliance by December 10th so I called and spoke to Vito (junior). He told me he would need to call the distributor because he didn't know why this order was taking so long. Vito called me back and told me the oven wouldn't be available until Jan 15th! I told him I was told the oven was in stock, but just waiting for a transfer. I was angry because I could have ordered the oven from 2 other retailers on Black Friday and had the oven sooner. Vito started to laugh at me, literally laugh, and said good luck finding the oven from someone else because the manufacturer doesn't have it in stock.
I asked him why he thought it was funny that I waited 2 weeks for an oven, to only find out they didn't have it. He laughed again and said, it wasn't funny that the oven is not in stock, but it is funny that I thought I could get it from someone else. He said he couldn't get it for me, and no matter how many phone calls I make now, no one will be able to help me.
I called one store in Huntington, who had the oven, and delivery is now in Itwo days.
I called Vito back, who was not only rude again, but spoke over me and hung up the phone on me. I was not yelling at him, but simply called to tell him I wanted to cancel my order. He was dismissive, rude, and not at all interested in what I had to say.
I will never buy from Smithtown appliance and urge others to shop elsewhere
Read full review
Short:
Avoid them at all costs. They are rude, disrespectful and dishonest. I used to buy all appliances from them, but never again.
Long:
I ordered an oven on the Tuesday before Thanksgiving because my oven broke. Awful timing, but good for sales for a new one! I was originally told the appliance was in stock and I would have it by Friday, the day after Thanksgiving. I called on Black Friday, and was told the oven was in storage, and would need to be transferred to the store, but I would get it by December 10th the latest.
I didn't hear from Smithtown appliance by December 10th so I called and spoke to Vito (junior). He told me he would need to call the distributor because he didn't know why this order was taking so long. Vito called me back and told me the oven wouldn't be available until Jan 15th! I told him I was told the oven was in stock, but just waiting for a transfer. I was angry because I could have ordered the oven from 2 other retailers on Black Friday and had the oven sooner. Vito started to laugh at me, literally laugh, and said good luck finding the oven from someone else because the manufacturer doesn't have it in stock.
I asked him why he thought it was funny that I waited 2 weeks for an oven, to only find out they didn't have it. He laughed again and said, it wasn't funny that the oven is not in stock, but it is funny that I thought I could get it from someone else. He said he couldn't get it for me, and no matter how many phone calls I make now, no one will be able to help me.
I called one store in Huntington, who had the oven, and delivery is now in Itwo days.
I called Vito back, who was not only rude again, but spoke over me and hung up the phone on me. I was not yelling at him, but simply called to tell him I wanted to cancel my order. He was dismissive, rude, and not at all interested in what I had to say.
I will never buy from Smithtown appliance and urge others to shop elsewhere
