If I could leave zero stars, I would. This was hands down the worst service experience I have ever had.
From start to finish, it was clear these people have no idea what they’re doing, and the attitude was beyond unacceptable.
To begin with, it took them days just to come out and diagnose the issue. When they finally did show up, the technician had a horrible attitude—dismissive, rude, and clearly uninterested in helping.
But the real nightmare was Lena. She was absolutely the worst. I am not someone who loses their cool, but after a full week of calling, being hung up on, not getting return calls, and being spoken to like I was an idiot, I finally snapped. No customer should ever be treated the way she treats people. After reading other reviews, it’s obvious I’m not alone—multiple customers have experienced the same disgusting attitude from her.
Now let’s talk about the actual work—because this is where it gets embarrassing for them.
We needed a new compressor for our refrigerator. We have a commercial-grade built-in fridge, installed into the wall. They told us the fridge had to be completely removed from the wall, and then refused to do the job unless we hired a moving company to pull it out, wait while they worked, and then push it back in.
That is 100% false.
The fridge did NOT need to be removed. It has a dedicated access panel above it, specifically designed for situations like this. We hired another company, and guess what? They replaced the compressor without removing the fridge, and it works perfectly.
So not only was the customer service atrocious, but they also completely misdiagnosed the situation and gave flat-out wrong information.
Save yourself the time, stress, and aggravation. There are far more competent and professional companies out there. Avoid this one at all costs.
Read full review
If I could leave zero stars, I would. This was hands down the worst service experience I have ever had.
From start to finish, it was clear these people have no idea what they’re doing, and the attitude was beyond unacceptable.
To begin with, it took them days just to come out and diagnose the issue. When they finally did show up, the technician had a horrible attitude—dismissive, rude, and clearly uninterested in helping.
But the real nightmare was Lena. She was absolutely the worst. I am not someone who loses their cool, but after a full week of calling, being hung up on, not getting return calls, and being spoken to like I was an idiot, I finally snapped. No customer should ever be treated the way she treats people. After reading other reviews, it’s obvious I’m not alone—multiple customers have experienced the same disgusting attitude from her.
Now let’s talk about the actual work—because this is where it gets embarrassing for them.
We needed a new compressor for our refrigerator. We have a commercial-grade built-in fridge, installed into the wall. They told us the fridge had to be completely removed from the wall, and then refused to do the job unless we hired a moving company to pull it out, wait while they worked, and then push it back in.
That is 100% false.
The fridge did NOT need to be removed. It has a dedicated access panel above it, specifically designed for situations like this. We hired another company, and guess what? They replaced the compressor without removing the fridge, and it works perfectly.
So not only was the customer service atrocious, but they also completely misdiagnosed the situation and gave flat-out wrong information.
Save yourself the time, stress, and aggravation. There are far more competent and professional companies out there. Avoid this one at all costs.
