I've had the most atrocious service from this company - I would never recommend. My husband and I purchased a washer/dryer and asked if they would be willing to hold them for us until we moved into our new home (about 3 weeks). They were happy to do so but days before our delivery date, they said they wouldn't have the product in time and asked if we could move the delivery day to the following week. No problem- we agreed to have the items delivered the following week. The day of THAT delivery, we call the store (because we never seem to get any kind of confirmation calls from this company)and were told "Yes we are coming today between 3-6". All seems well but 5:45 rolls around and we still haven't heard a peep. We call the store again to double check and were told "Yup - they're on their way!". But lo and behold they never showed up that day. We called the next morning, obviously annoyed, and the representative tells us "Oops, our delivery guys had the wrong date - but they'll be there today!". The delivery team did finally show up and install our appliances that time but wouldn't you know... the dryer was defective the second the installation team turned it on! Now it needs to be exchanged. "We will exchange it Monday!" Well, today is Monday and of course we call the store - because again, nobody from this store calls you to give any kind of confirmation about anything - and the representative tells us "Oh yea the delivery guy is out right now ....oh wait actually he said he's not in your area today so it will have to be tomorrow instead." So here we are wasting a fourth weekday on this company who's product we haven't even gotten through our door in one piece. I can only imagine what it's like to have to deal with them for service calls or anything else. 0/10 would not recommend - just go through a big box store like Costco which is what we wanted to do originally but thought we were doing the right thing by supporting a local business. We learned our lesson.
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I've had the most atrocious service from this company - I would never recommend. My husband and I purchased a washer/dryer and asked if they would be willing to hold them for us until we moved into our new home (about 3 weeks). They were happy to do so but days before our delivery date, they said they wouldn't have the product in time and asked if we could move the delivery day to the following week. No problem- we agreed to have the items delivered the following week. The day of THAT delivery, we call the store (because we never seem to get any kind of confirmation calls from this company)and were told "Yes we are coming today between 3-6". All seems well but 5:45 rolls around and we still haven't heard a peep. We call the store again to double check and were told "Yup - they're on their way!". But lo and behold they never showed up that day. We called the next morning, obviously annoyed, and the representative tells us "Oops, our delivery guys had the wrong date - but they'll be there today!". The delivery team did finally show up and install our appliances that time but wouldn't you know... the dryer was defective the second the installation team turned it on! Now it needs to be exchanged. "We will exchange it Monday!" Well, today is Monday and of course we call the store - because again, nobody from this store calls you to give any kind of confirmation about anything - and the representative tells us "Oh yea the delivery guy is out right now ....oh wait actually he said he's not in your area today so it will have to be tomorrow instead." So here we are wasting a fourth weekday on this company who's product we haven't even gotten through our door in one piece. I can only imagine what it's like to have to deal with them for service calls or anything else. 0/10 would not recommend - just go through a big box store like Costco which is what we wanted to do originally but thought we were doing the right thing by supporting a local business. We learned our lesson.
