OVERSTOCK APPLIANCES

Best service and price !!! This company had helped me with 5 huge kitchen renovations since i had the pleasure of finding them. Greg has walked me through every step of the way and was not like most salesmen who only want to sell you like those big box store. Not only extensively knowledgeable but also a people person and truly found me the best options. I will continue to shop with overstock appliances as the prices and service is unlike any others. Thank you Greg and overstock appliances you always find a way to make what other places feel like a hassle an easy and solid choice.

Overall, I had a positive experience with Overstock Appliances in Paramus. From the time I walked into the store till the day my appliances were delivered was a smooth and easy process . They gentlemen in the store were helpful and informative. The gentleman, Ari and Juan who delivered our appliances, were careful and hardworking as well as respectful while bringing our appliances into the house. . No problems with this purchases thank goodness.

First of all, let me just say that Overstock Appliances in Paramus, NJ is NOT the same company as Overstock.com online - they are two separate entities although it is probably a common misconception, one that my husband and I originally made ourselves. Instead, Overstock Appliances is a family owned business--yes that elusive gem where people actually concern themselves with giving you the guidance, care and consideration plus the best deal they can since it reflects on their good name! Greg was wonderful to work with and he gave us options about a new refrigerator and let us talk between ourselves to come to a decision. We absolutely made the right one for us and will be going back when the need warrants it. From the purchase to the actual delivery we were not disappointed and the delivery crew was wonderful! As a matter of fact, other appliance stores did not have the model we wanted in stock and wanted us to wait 1 month instead of a few days for delivery. We firmly recommend you seek out Overstock Appliances in Paramus - you won’t regret it!

I had a very pleasant experience working with Greg! We communicated through phone calls and text messages and he always responded quickly to every question and made the whole process smooth and stress-free… especially because I was not able to be in the store in person to make my purchase. He also has a genuine interest to help save you money!! I definitely recommend working with Greg and buying your next appliance at Overstock Appliances!

Do not buy your appliances from here. We placed a very expensive order: a Frigidaire column fridge and freezer with trim kits, a Maytag washer and dryer, and a Bosch 800 series panel ready dishwasher. The total was around $11k, similar to other stores, but we chose this place for the convenience of getting everything delivered and installed together. That ended up being a huge mistake. At the first delivery, the dryer arrived broken, at least they acknowledged that proactively. They installed the washer and dishwasher without issue, but when they got to the fridge/freezer, the trim kits were missing parts. This wasn’t the store’s fault, but they said they would handle it. This was two weeks before Thanksgiving, and we were hosting. After days of back and forth, they finally told us the install would happen before Thanksgiving, but it ended up scheduled for the day before. We tried to confirm the delivery window and were only told “PM. The installers showed up at 6pm on the Wednesday before Thanksgiving. They spent about two hours installing the fridge and freezer, then went upstairs to install the dryer. When we checked the fridge/freezer, we realized the trim kits were barely attached, literally hanging by a single screw at the top instead of the side supports that are part of the installation. They claimed they didn’t have the correct parts, which wasn’t true. When the trim kits were originally missing pieces, Frigidaire had sent an entirely new, unopened trim kit, meaning there were more than enough parts. They simply didn’t want to do the work. They left around 9pm the night before Thanksgiving with the trim kits dangling. They also dented the fridge during installation and never said anything. It’s not in an obvious spot, so maybe they didn’t notice, but when you spend $3,300 on a fridge, you expect it not to be dented on day one. They also didn’t remove any of the interior or exterior tape or stickers. We had to unscrew drawer slides and handles ourselves just to get the packaging off. Upstairs, we discovered they attached the dryer duct without trimming it, so our dryer now sticks out from the wall. By this point we were exhausted and still needed to grocery shop because we didn’t have a fridge/freezer until this was installed. Then on Thanksgiving morning, we went to run the dishwasher for the first time and discovered the top utensil rack wouldn’t open. That’s when we saw the entire top of the dishwasher was dented. So again, another expensive appliance was damaged, and this time it affected functionality. A brand new $1,400 dishwasher, and we couldn’t even use the top rack. The “installation” you pay for here is careless, rushed, and honestly worse than if they hadn’t offered installation at all. They broke our outlet cover, dented multiple appliances, incorrectly installed trim kits, left packaging everywhere, and cut corners at every step. Their delivery timing was awful, and the overall experience was a nightmare from start to finish. Save yourself the stress and get your appliances anywhere else unless you truly don’t care how they look or function. This was one of the most frustrating home- related experiences we’ve ever had, and we regret choosing this store.