Jacobson Appliance Inc.

The salesperson, Pat, did not inform me at the time of purchase that in order to buy from them they had to set me up with a new credit card I did not want from the Synchrony company (including a hard credit check I did not approve of). In addition to this, in setting up the credit card account he did not put in my email address nor use my correct mailing address. He said it would take a few days to get an email confirmation about the account being set-up and then I could change the address to get my physical card in the mail and payment would be monthy installments. If I had not called the Synchrony company directly, I would not have learned that the automated account confirmation email is instant and that my email wasn’t added to the account - thus locking me out of the account online until I get the card in the mail. Having fixed the email address issue and mailing address issue with the card company, today I have gotten an email about the purchase all being on the card and instead of a monthly installment plan like I was told I was doing for this fridge, I now have to pay off the fridge completely in two weeks. After doing some digging and seeing that Synchrony has a history of negatively affecting credit scores and seeing that I must now scramble to pay off purchase that was supposed to be about $90 a month turning into a full payment before I am prepared, I am not satisfied with the procedures of this purchase. At all. EDIT: My credit score dropped by 18 points because if this Synchrony set-up. I worked hard to maintain my credit score, this is unacceptable.

This is the most unprofessional business I have ever had the misfortune of dealing with!! I was dealing with Brian who was nice and helpful at first. I said I would be there by 6 to give a deposit and place an order for a washer and dryer. I work 45 minutes away and with the traffic it was hard but I made it a couple of minutes before 6pm. I was approached by the rudest man who told me "we're closed, we told you we close at 6pm" I had never seen or spoken to this man. I looked at Brian and all he said was "sorry." They did not provide the courtesy of a few more minutes to complete a sale for a washer and dryer. Brian already knew which ones I was buying. How long could it have taken to take my money. The man was obviously the owner and had a horrible, unprofessional attitude and horrible accent to match. Could barely understand a word he said. Admittedly, I had a few choice words for him and do not regret it! Thank God I did not give that pathetic man and dirty little store my hard earned money! I never had intentions of going there, but someone recommended that I go check it out. Boy were they wrong!!!! Generally poor selections, only had the one good set that I was going to buy. I'd rather go somewhere else, even if it costs a little more and get respect and professional service. They are HORRIBLE!!!

Bought a washer from them. The install was terrible. They left with the machine running. They didn’t stay to check if it drained properly. As soon as they left, the drain pipe they installed leaked all over and our basement flooded. We looked to see where the water was coming from and the installer apparently zip-tied two pipes together and they were leaking at the connection. When we called they said we didn’t pay for the install (Even though it’s included in the price). Then they tried to say our pipes were configured incorrectly (but it’s exactly the way the manual for the machine calls for & it’s up to code). He advised us to call a plumber to have our drain pipe reconfigured, giving every excuse possible and trying to deflect the blame off of them. He also suggested that my husband do it because it’s easy to set up. I asked them to pick up the machine and we will purchase a washer from another company with better installers…. But they threatened to charge us all these fees for pick up & removal. The guy on the phone got angry that we were complaining and defending ourselves. I had to call a plumber to do the install (that they should have done). Never again!!!!! Better off going to Home Depot or Lowes. I always went to Jacobsons (over 20 years) to support the mom & pop type business…. But never again. They obviously don’t care about their customers.

We have been buying appliances here since 1995...Purchase of washer and dryer was seamless and quick as was delivery...the service by the delivery guys was horrible, we were told by Pat that they would set up and level the washer as it is important for proper operation...my wife had to practically beg the guys to set it up...they NEVER leveled the washer and I had to do it myself after work that night...the water lines were twisted in a rats nest behind the washer...my wife actually fixed that, and they left me the dryer cord to install (thank heavens), but took the connector so off to the Depot to spend $10 more...HORRIBLE SERVICE! The guys seemed like they couldn't get out of there fast enough...we even removed the door and molding to make it easier for them to deliver...apparently they didn't care about that...looks like I'll have to find another appliance store...