Cowboy Maloney's Home Store

My purchase was at Clinton Store. Purchase was fine. Confusion on whether I was to provide water line for ice maker or not. One associate said yes. The other said it was provided with installation. I was told delivery going to be on Wednesday or Thursday. Then said couldn’t come till Friday. Delivery Friday had damage around compressor. Then was told replace on Wednesday. It came in Monday which I was glad to see. Door shelf was broken during installation. They replaced then wanted me to dispose of refrigerator box. Garbage won’t pick up anything that size. Called warehouse and they came back and got box. Only 1 day but refrigerator seems to be working. I think for the aggravation I should get extension on warranty for 3 years. Shouldn’t take this long to get a refrigerator. I’m glad I got it yesterday. Been without for 10 days.

Can't say enough great things about this staff. Lee was the most professional and knowledgeable help in selecting the perfect appliances for me. Unlike a box store, I received the best personal service and have peace of mind that there is help if a problem should arise. I have alway enjoyed purchasing with this business in the past.

I would give Zero Stars if possible. Worst customer service experience. Employees sitting at their desk as we enter, No Acknowledgement At All. I still walked to the back and looked around at their defreezers. I observed an employee walk by right in front of me and never acknowledged me or asked if I needed assistance. So, after standing there 20 minutes, no assistance, I decided to leave. As I approach the front of the store, I see two workers behind their desk and still NEVER said, Bye or Hey. So as I left, I told the employee at the door, Thank you for not helping us. And he smiled like something was funny. I don't know anyone else experience here, but I felt that the Color of my Skin Stopped me from being assisted. I don't make any company take my money, that's not wanted. Seem like " White Only Pies" type of establishment.