TWo of these 5 star reviews are from employees of Hurst. This has to be one of the most disappointing experiences in recent memory. We have just finished a kitchen remodel. On my contractor’s recommendation I purchased all of our appliances from Hurst. Don and George are very unorganized. First they delivered the wrong dishwasher, we got that straightened out fairly quickly. Now our brand new Bosch range does not work properly. It has taken a week plus numerous phone calls to get the repair guy over. He came today and discovered that we need a new motherboard. They have to order the motherboard, probably 3 weeks to get it. Then who knows how long it will take to have it installed. If you call the store, you get a machine and no call back. On top of everything else, a woman from Hurst has called me repeatedly to sell me a 4 year warranty. The warranties are $300 per appliance. It seems ludicrous to spend even more money for a warranty on an appliance that does work when it’s brand new, plus, I have NO faith that Hurst would even honor this extra warranty.
Once they have your money, you are on your own. They are strictly sales only, NO service.
BTW, I looked through the other reviews and see that at least 2 are from people who work for Hurst! How is this place even in business?
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TWo of these 5 star reviews are from employees of Hurst. This has to be one of the most disappointing experiences in recent memory. We have just finished a kitchen remodel. On my contractor’s recommendation I purchased all of our appliances from Hurst. Don and George are very unorganized. First they delivered the wrong dishwasher, we got that straightened out fairly quickly. Now our brand new Bosch range does not work properly. It has taken a week plus numerous phone calls to get the repair guy over. He came today and discovered that we need a new motherboard. They have to order the motherboard, probably 3 weeks to get it. Then who knows how long it will take to have it installed. If you call the store, you get a machine and no call back. On top of everything else, a woman from Hurst has called me repeatedly to sell me a 4 year warranty. The warranties are $300 per appliance. It seems ludicrous to spend even more money for a warranty on an appliance that does work when it’s brand new, plus, I have NO faith that Hurst would even honor this extra warranty.
Once they have your money, you are on your own. They are strictly sales only, NO service.
BTW, I looked through the other reviews and see that at least 2 are from people who work for Hurst! How is this place even in business?
