Purchased washing machine that came with a horrible grinding noise. We can’t speak to the person who actually repairs the machines. We have to speak to his go-between (girlfriend apparently) and she gives no details, like when a repair was offered: “Sometime after 11 AM.” This turned out to be nearly 7 PM… and only *after* a message was sent as a sort of reminder. We refused to let them remove the machine from the house to repair it. (I’ve never had an appliance repairman need to take the item with them to fix it before.) He was told if he wanted to take it, we wanted our money in hand until it was returned. He insists there are no refunds. “30 day warranty” is apparently code for no refunds. (Nowhere in the ad was “no refunds” stated and not a word about it was said at time of purchase.) We were told he’d return after the weekend to see about fixing it and of course that was a no call, no show. He has our cash so obviously now he doesn’t care whether or not we have a working machine. I will add that we were also offered a swap. The problem with this is the other machines we were originally shown to be available were top loading (and $50 cheaper than what we purchased) when we wanted front load and the only front loaders were we shown that day had extremely strong mildew/mold odors inside. So I’m not sure what he expected us to trade for. We’re unable to leave a review on Marketplace because the machine we got isn’t listed on there and the message sent was ignored. But out of the small number of reviews I found 2 or 3 others that got dud appliances and this couple also stopped replying to them. I guess if you get the luck of the draw with this seller, you’re ok but if you need that 30 day warranty you’re screwed.
Edit to reply to owner: Not sure what you mean. I have a receipt from ICT Appliances at 1813 Broadway (was also physically IN the store at this very address) dated 9 days ago. Looks like I’m reviewing the right place to me. Almost every negative review looks like you're trying to say they have the wrong business.
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Purchased washing machine that came with a horrible grinding noise. We can’t speak to the person who actually repairs the machines. We have to speak to his go-between (girlfriend apparently) and she gives no details, like when a repair was offered: “Sometime after 11 AM.” This turned out to be nearly 7 PM… and only *after* a message was sent as a sort of reminder. We refused to let them remove the machine from the house to repair it. (I’ve never had an appliance repairman need to take the item with them to fix it before.) He was told if he wanted to take it, we wanted our money in hand until it was returned. He insists there are no refunds. “30 day warranty” is apparently code for no refunds. (Nowhere in the ad was “no refunds” stated and not a word about it was said at time of purchase.) We were told he’d return after the weekend to see about fixing it and of course that was a no call, no show. He has our cash so obviously now he doesn’t care whether or not we have a working machine. I will add that we were also offered a swap. The problem with this is the other machines we were originally shown to be available were top loading (and $50 cheaper than what we purchased) when we wanted front load and the only front loaders were we shown that day had extremely strong mildew/mold odors inside. So I’m not sure what he expected us to trade for. We’re unable to leave a review on Marketplace because the machine we got isn’t listed on there and the message sent was ignored. But out of the small number of reviews I found 2 or 3 others that got dud appliances and this couple also stopped replying to them. I guess if you get the luck of the draw with this seller, you’re ok but if you need that 30 day warranty you’re screwed.
Edit to reply to owner: Not sure what you mean. I have a receipt from ICT Appliances at 1813 Broadway (was also physically IN the store at this very address) dated 9 days ago. Looks like I’m reviewing the right place to me. Almost every negative review looks like you're trying to say they have the wrong business.
