Rcs Superstore

I cannot speak highly enough about my recent experience with the folks at RCS in Vincennes. Top notch customer service from sales through them calling to confirm delivery, through delivery. Every person I dealt with was super kind and helpful. You’d think this would come at a price but RCS offered the most value! If you need an appliance go to RCS!

Purchased over $8000 in new appliances. They were very eager to sell but when it came time to deliver and install they said they would have to charge me over $400. I specifically ask when purchasing if they would deliver and installed everything. Oh yeah be glad too but a few months later when it came time they said they don’t install. Be very cautious when dealing with this place.

Purchased 5 outdoor appliances at one time. The outdoor refrigerator was AWEFUL. The plastic on the panel came off within a few months. They sent a new one and I had to install. The refrigerator then would maintain a cold temperature so they sent a new one and I had to remove and reinstall the door on the new one. Now, the new one too won't stay cold. I asked about my 5 year warranty and was told that they would not honor it since it was "already replaced one time". I asked them to send a repair person and was told "there were none in my area"... funny that you didn't tell me that when you took my money!!! would NOT recommend

Purchased my entire kitchen appliances from them. Double oven, dishwasher, range hood, refrigerator, stove top, microwave. Started when they delivered…. Left all appliances in garage including refrigerator…. Had to call back to get them to at least put in refrigerator. Of course the carpenter done the rest…. When we got fridge it was badly dented on inside. When I called about it the son that owns the business said, oh they all come in like that!! Would not even come and look at it. Had a terrible experience with the receptionist there when tried to call about them at least taking fridge in house. She got rude with me and told the son I was loud with her? Which I wasn’t and the son called and chewed me out over it!! Bought the appliances in November/December 2022 and thought they were still under warranty. Called that same receptionist and explained that the strip had come off the dishwasher and wondered about it. She never checked out if I had warranty still and sent repairmen over! He walked in and said oh we have this problem all the time and to correct that strip have to buy the entire board for over $350 plus labor. Or try and glue it? Well he left and I got a $65 service call for a problem they have all the time the receptionist could have told me. There are more details but bottom line is - go somewhere else!! My experience was and is horrible!! I know appliances are not made like they used to be…. BUT customer service must be not like it used to be either!! If you don’t have problems, you will be fine….. but watch out when you do!! Learned a hard $13,000+ lesson!!