American Rental Home Furnishings

This unprofessional lady Shannon keeps calling and harrasing me over an account that’s not mine. She even went out her way to text me from her personal phone being unprofessional. If I asked to removed my number off the contact list if I didn’t know the person that’s what she should’ve did. Instead she calling and texting from other numbers playing on my phone! That’s so weird and unprofessional! She sat and told me all this person personal business after I mentioned multiple times I don’t know this person and even gave me the person telephone number. I’m pissed off because stop playing on people phones before I have to visit the store myself.

Management was very helpful in finding what I wanted in different stores because this store is small so they can’t have as much on display as the bigger stores. The movers were professional and prompt showing up when they said they would and being mindful of my dwelling and the merchandise being delivered always a pleasure

Everything started off good. The furniture quality itself was decent and delivery happened quickly at first. Unfortunately, the issues began with payment agreements and communication. We were told monthly payments, agreed to pay on a set date, and then later were told payments were bi-weekly…even when we paid early. Payment amounts changed from month to month without clear explanation, and then we were told we were “behind,” even though payments were being taken from our bank account and we also made cash payments. Our first bed set arrived broken, and it took months to get a replacement. We were told it was our fault for “not answering the phone,” but we never received calls. The only way the issue got resolved was by going into the store in person…twice. What’s most frustrating is that bank statements and receipts didn’t match what the store claimed was paid, even though the money clearly came out of our account. The lack of consistent billing and clear communication made the experience stressful and confusing. This could be a good company with better transparency and consistent payment terms, but right now the billing practices and record-keeping need serious improvement.