I bought a dishwasher from Stucky’s about three years ago. One of the main reasons I purchased from them instead of a big box store was because they have their own service department. I even paid a little more for the dishwasher because I assumed the service would be better if anything ever went wrong.
Recently a part on the dishwasher broke after freezing and thawing (not their fault). The bigger issue was that the dishwasher was stuck in place and I couldn’t pull it out to access the leak. I explained this when I scheduled service. They sent one technician who tried for maybe five minutes to pull it out and then basically gave up. I ended up getting it out myself with the help of a friend.
Since I still didn’t know exactly where the damage was, I had a plumber come out. He quickly identified the specific part on the dishwasher that needed to be replaced. I called Stuckey’s again, explained the situation, told them exactly what part needed replacing, and asked if they could also reinstall the dishwasher. The person on the phone made it sound like they were checking whether they had the part and would likely handle the repair.
When the technician showed up, he didn’t have the part and didn’t seem to know any of the details I had already communicated over the phone. On top of that, they quoted me a very high price to replace the part. I ended up getting it fixed elsewhere for far less.
Overall, the service department was completely unhelpful and disorganized. The only reason I’m giving two stars instead of one is because they didn’t charge me for either service visit. If they had charged me for technicians who were only there a few minutes and didn’t resolve anything, I would have been even more frustrated.
In hindsight, I would have been better off buying the appliance cheaper from a big box store and finding my own repair service when needed.
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I bought a dishwasher from Stucky’s about three years ago. One of the main reasons I purchased from them instead of a big box store was because they have their own service department. I even paid a little more for the dishwasher because I assumed the service would be better if anything ever went wrong.
Recently a part on the dishwasher broke after freezing and thawing (not their fault). The bigger issue was that the dishwasher was stuck in place and I couldn’t pull it out to access the leak. I explained this when I scheduled service. They sent one technician who tried for maybe five minutes to pull it out and then basically gave up. I ended up getting it out myself with the help of a friend.
Since I still didn’t know exactly where the damage was, I had a plumber come out. He quickly identified the specific part on the dishwasher that needed to be replaced. I called Stuckey’s again, explained the situation, told them exactly what part needed replacing, and asked if they could also reinstall the dishwasher. The person on the phone made it sound like they were checking whether they had the part and would likely handle the repair.
When the technician showed up, he didn’t have the part and didn’t seem to know any of the details I had already communicated over the phone. On top of that, they quoted me a very high price to replace the part. I ended up getting it fixed elsewhere for far less.
Overall, the service department was completely unhelpful and disorganized. The only reason I’m giving two stars instead of one is because they didn’t charge me for either service visit. If they had charged me for technicians who were only there a few minutes and didn’t resolve anything, I would have been even more frustrated.
In hindsight, I would have been better off buying the appliance cheaper from a big box store and finding my own repair service when needed.
