Appliance Depot

Bought a washer here 6 months ago, have had several problems with it, but that can be expected with used appliances. I called for a problem I was having with my washer, and we thought it was fixed, I paid all my fees, no question. A couple weeks later, that same problem arose, and I called to tell them it wasn't fixed and I would need to get it looked at. She explained I would have to pay another service fee. If it were for a new problem, I totally understand paying, but for a problem I had paid for that was never fixed is not correct. I am still under "labor warranty" but they require an extra payment, regardless of warranty. Will not buy from here again. Also, the fact they reply to every negative review is important. Never their problem, always a customer problem.

My shopping and purchasing experience here was good and I wrote an honest, positive review for it. Post-purchase has been very disappointing. I made some mistakes: 1. READ the WARRANTY before you pull the trigger. It stipulates that if you have a problem you must bring the appliance in or pay a $50 service fee if they come to fix it. Delivery isn't free, either, so understand that if you have a problem, delivery + service call will add at least $80 to the cost of your appliance. I did read it, but my mistake was expecting that that the washer & dryer would work as thoroughly inspected and repaired machines. The standard of inspection seems to be "we ran it and it washed (or dried) clothes." My washer did wash clothes, but it took 20 minutes to fill due to a clogged fill valve. The part was replaced free but I did pay the $50 to have them come out. A few days past the warranty period (30 days) we discovered that the dryer timer continues to click indefinitely after a cycle is completed. Its not a big thing...but should have been found before it went out the door. 2. I made the mistake of coming into the store to discuss my problem. I explained that I thought it a fair expectation that a machine would work properly out of the store. I understood my obligation, but thought that I might get some consideration since it didn't work right out of the store. The owners were very defensive and I was told (publicly): "This guy expects the WORLD!" and "we have no idea what you may have done to that machine once it leaves here." Wow. What would I have done to a washer that Appliance Depot delivered and installed?? Not so much as an apology for my inconvenience. They may comment on this review that I was angry...but I wasn't until I got these responses. I walked out thinking that it was a mistake dealing with this business. 3. By the time I paid the delivery fee and the $50 to repair the washer, I realized that I could have gotten a brand new basic washer (with a full warranty) for about $50 more than what I paid for an old "refurbished" one. My third mistake.

Needed washer and dryer for a house we’re renovating. Wanted a direct drive traditional washer (Whirlpool/Kenmore/Maytag). Kept checking for one at Appliance Depot and another used appliance dealer in Peoria. Depot got our business because: 1. The store was clean, pleasant and orderly. The appliances were clean and well-presented. 2. They eventually had just what we wanted. You have to be a little patient when hunting an older, rebuilt washer, but they usually had a few more to see every week. 3. They didn’t hesitate to offer delivery to our town 12 miles away and their delivery charge includes installation. 4. Nice people. Friendly, helpful. We will see if the appliances perform as nice as they look. But our experience in shopping for them at appliance depot was positive. Appliance Depot also carries Speed Queens. If a new washer was in our budget, we’d have grabbed one. Our other house has a Speed Queen washer that is head and shoulders above any other new junk on the market. If you want the best, go have a look at one. Pricey, but worth it.