PLEASE READ B4 YOU BUY!! I really wanted to frequent a black-owned business but this is not the black-owned business to frequent. Buyers beware. I bought a refrigerator a front loader washer and dryer from this place from an associate called Cordell and come to find out that the refrigerator front loader washer and dryer did not work. Also on my delivery date they did not even know that they were supposed to deliver my appliances and that I actually paid for them even though my name the sell date and the delivery date was taped on to all of the appliances that I bought in cash. The owner's name is Mr Ed please take note of that if you ever go to the store. He assured me that nothing like this happens before and that he takes pride in his word being his word and he would rectify the situation" expeditiously." RUN of he ever uses this word! Nothing is EVER done expeditiously! It took me 2 months, several trips to the store, many phone calls, and lots of frustration to have my situation rectified. It is not been expeditious! I have had a repairman come out here to fix the freezer and he fix the freezer but couldn't fix the ice maker. Mr Ed has come out and promised that he will get a totally new ice maker to put in my freezer.That never happened. Now he says they don't guarantee ice makers. Nothing was said about that when I bought the fridge. I just said please just let me either get my money back or switch out the refrigerators for another one that you have at your place. He said that they don't do refunds or exchanges, however there are no signs in his store or on the receipt. (BTW: He tried to be slick when I bought a stove to hand wire on the receipt no refunds/exchanges. Not knowing it would t hold up in court if I had to take him there to get my money back for the fridge and the washer and dryer). He really thought I was making a threat when I told him I would take him to court. It WAS NOT a threat... I was putting him on notice. That man refused to give me my money back and had the nerve to get upset because I kept demanding to receive similar appliances THAT WORK to be provided to me ASAP because this mess has been going on for 2 months! I think he tried running the same scam that he did on one of the previous people who wrote a review saying that they think he was just trying to run out the warranty. This has been the most horrible experience I have ever had with a store. Not to mention, he charges you a delivery fee then when his grandsons "the delivery men" come, they demand $75 to hook up your appliances...something they don't disclose when you initially purchase something from them. That man even tried to say that the appliances are used so they will have issues...excuse me, used appliances still should WORK! And when there is a delivery charge, installation is included in that charge. He says he gets most of his business by word of mouth. Well this mouth is telling everyone she knows looking for used appliances to go elsewhere. Do better Mr Ed. If you don't have associates that can accurately represent you then you need to get new ones. You also need to tell people and have it written on your receipts and somewhere in your store posted that you do not do refunds or exchanges. You also need to have consistency with your guarantee. In the window it says one number but in the store it is posted as another number. I have the pics I took from all the walls in your store to prove my point... Just in case I had to take you to court. Beware how you treat paying customers and the expectations you set for yourself to deliver goods that work and customer service. As of our first interaction until 2 freaking months later when I finally got what I paid for has been a headache. I will never return again and I hope people read this entire review before considering buying anything from you.
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PLEASE READ B4 YOU BUY!! I really wanted to frequent a black-owned business but this is not the black-owned business to frequent. Buyers beware. I bought a refrigerator a front loader washer and dryer from this place from an associate called Cordell and come to find out that the refrigerator front loader washer and dryer did not work. Also on my delivery date they did not even know that they were supposed to deliver my appliances and that I actually paid for them even though my name the sell date and the delivery date was taped on to all of the appliances that I bought in cash. The owner's name is Mr Ed please take note of that if you ever go to the store. He assured me that nothing like this happens before and that he takes pride in his word being his word and he would rectify the situation" expeditiously." RUN of he ever uses this word! Nothing is EVER done expeditiously! It took me 2 months, several trips to the store, many phone calls, and lots of frustration to have my situation rectified. It is not been expeditious! I have had a repairman come out here to fix the freezer and he fix the freezer but couldn't fix the ice maker. Mr Ed has come out and promised that he will get a totally new ice maker to put in my freezer.That never happened. Now he says they don't guarantee ice makers. Nothing was said about that when I bought the fridge. I just said please just let me either get my money back or switch out the refrigerators for another one that you have at your place. He said that they don't do refunds or exchanges, however there are no signs in his store or on the receipt. (BTW: He tried to be slick when I bought a stove to hand wire on the receipt no refunds/exchanges. Not knowing it would t hold up in court if I had to take him there to get my money back for the fridge and the washer and dryer). He really thought I was making a threat when I told him I would take him to court. It WAS NOT a threat... I was putting him on notice. That man refused to give me my money back and had the nerve to get upset because I kept demanding to receive similar appliances THAT WORK to be provided to me ASAP because this mess has been going on for 2 months! I think he tried running the same scam that he did on one of the previous people who wrote a review saying that they think he was just trying to run out the warranty. This has been the most horrible experience I have ever had with a store. Not to mention, he charges you a delivery fee then when his grandsons "the delivery men" come, they demand $75 to hook up your appliances...something they don't disclose when you initially purchase something from them. That man even tried to say that the appliances are used so they will have issues...excuse me, used appliances still should WORK! And when there is a delivery charge, installation is included in that charge. He says he gets most of his business by word of mouth. Well this mouth is telling everyone she knows looking for used appliances to go elsewhere. Do better Mr Ed. If you don't have associates that can accurately represent you then you need to get new ones. You also need to tell people and have it written on your receipts and somewhere in your store posted that you do not do refunds or exchanges. You also need to have consistency with your guarantee. In the window it says one number but in the store it is posted as another number. I have the pics I took from all the walls in your store to prove my point... Just in case I had to take you to court. Beware how you treat paying customers and the expectations you set for yourself to deliver goods that work and customer service. As of our first interaction until 2 freaking months later when I finally got what I paid for has been a headache. I will never return again and I hope people read this entire review before considering buying anything from you.