I’ve never had an experience as bad as this one from any other business. My grandmother bought a Frigidaire refrigerator from this location about 2 months ago. A few weeks back, the refrigerator stopped cooling. After immediately informing Jetson about this, they sent a technician out who informed her it was fixed. It cooled for about a day, then she had the same problem. They couldn’t send another tech out for about 4 days. Once he arrived, he said it needed a new defrost timer which would once again take a few days to arrive. She waited. 3 days later a technician shows up with the timer, replaces it, and says it is fixed. It is not. We have asked multiple times to use our warranty in order to swap the fridge out. They have refused multiple times. My elderly grandmother is now going on 3 weeks with no groceries as well as temperature sensitive medication that we have to keep bringing to her. Unbelievable behavior from a local business. As a customer, you would expect faulty equipment to be replaced. You are better off going anywhere else.
Edit: adding a reply here since there’s no such feature on Google reviews.
I understand that the manufacturer’s warranty would depend on the manufacture themselves. But because you are the company who has sold her a faulty product, the minimum expectation would be for you to replace it in a timely manner especially considering that she has owned it for less than 2 months. Don’t you think it’s reasonable to expect a refrigerator to last longer? Wouldn’t you want it replaced after 3 failed repairs in such a short time of owning it? Especially an essential such as a refrigerator. We have reached out to a service manager multiple times, a few times they have been unavailable. Nothing has been taken care of. We have been nothing but respectful and patient, yet your penny pinching is preventing an elderly woman from being able to use her refrigerator that she has purchased directly from you.
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I’ve never had an experience as bad as this one from any other business. My grandmother bought a Frigidaire refrigerator from this location about 2 months ago. A few weeks back, the refrigerator stopped cooling. After immediately informing Jetson about this, they sent a technician out who informed her it was fixed. It cooled for about a day, then she had the same problem. They couldn’t send another tech out for about 4 days. Once he arrived, he said it needed a new defrost timer which would once again take a few days to arrive. She waited. 3 days later a technician shows up with the timer, replaces it, and says it is fixed. It is not. We have asked multiple times to use our warranty in order to swap the fridge out. They have refused multiple times. My elderly grandmother is now going on 3 weeks with no groceries as well as temperature sensitive medication that we have to keep bringing to her. Unbelievable behavior from a local business. As a customer, you would expect faulty equipment to be replaced. You are better off going anywhere else.
Edit: adding a reply here since there’s no such feature on Google reviews.
I understand that the manufacturer’s warranty would depend on the manufacture themselves. But because you are the company who has sold her a faulty product, the minimum expectation would be for you to replace it in a timely manner especially considering that she has owned it for less than 2 months. Don’t you think it’s reasonable to expect a refrigerator to last longer? Wouldn’t you want it replaced after 3 failed repairs in such a short time of owning it? Especially an essential such as a refrigerator. We have reached out to a service manager multiple times, a few times they have been unavailable. Nothing has been taken care of. We have been nothing but respectful and patient, yet your penny pinching is preventing an elderly woman from being able to use her refrigerator that she has purchased directly from you.
