Ollie's Bargain Outlet

Ollie's has great prices and a wide selection of merchandise. I was able to find some really good items at excellent deals, which is why I enjoy shopping there. Unfortunately, my experience with the store manager, Shannon, was very disappointing. When we needed assistance, she was extremely unhelpful and seemed reluctant to engage with customers. Her attitude came across as dismissive, and she showed very little regard for customer service. As a manager, I would expect someone who is approachable, willing to help, and focused on creating a positive shopping experience. Sadly, that was not the case during our visit. While I was happy with the products and prices, the poor customer service from management left a negative impression.

I am a regular customer at this location. I will not accept being told I received items that I did not receive. During a recent visit, several items were charged at checkout but never made it home with me. When I returned to resolve it, I was told that camera footage showed the items went into my cart. That claim is incorrect. I was able to locate the missing items still inside the store myself. At that point, the issue should have been resolved immediately. Instead, I was told only part of the purchase would be honored, while the rest was denied based on a statement that does not match what physically occurred. As it stands, I now have multiple candle sets with no candelabras to use them with. That reflects a breakdown in accuracy, accountability, and basic transaction integrity. This is not a misunderstanding. This is a failure to reconcile a purchase and correct an error when presented with clear facts. I expect accuracy at checkout and integrity in resolving issues. Neither was demonstrated here. Now someone gets to purchase what I already purchased and Ollie's double the money and one very pissed off costumer. Don't let them pressure you at checkout and watch your items because thays straight theft out of my pocket. I will not be gaslit or told otherwise.