My daughter and I came into store to get all bathroom accessories for a 4 bathroom house. It appeared that all the sales people were busy so we waited to talk to someone once they freed up. When the sales person approached, she was super dismissive. Acted like she wanted nothing to do with us. I wanted a price on an outdoor light. She told me she’d have to email the company for the price because it’s all custom so I asked her to go ahead and do so… Then, when I proceeded to tell her that I wanted all these bathroom accessories, she was not interested in helping us at first. Then she seemed to become very interested in our business and started to help us. I think when I saw the price of the faucet and wasn’t turned away by it, she realized that maybe I actually had money to purchase items. However, we started a project and she was supposed to email me But she never did. So I contacted her through email. She never responded. Additionally, she never got back to me with the email from the company about the outdoor light I wanted. I really feel like it was a pretty woman scenario where she thought I didn’t have money to buy the items and so she wasn’t interested in helping me. I continued to reach out to her, and she never responded. It’s difficult because I want the items and Ferguson is one of the only places that carries them, but I refuse to give them my money. Never been treated like that before. And for a sales person at a fixture store to act like your superior to me when you have no idea what I do for a living… It’s just utterly disrespectful. I’d actually rather pay more and go to a different store.
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My daughter and I came into store to get all bathroom accessories for a 4 bathroom house. It appeared that all the sales people were busy so we waited to talk to someone once they freed up. When the sales person approached, she was super dismissive. Acted like she wanted nothing to do with us. I wanted a price on an outdoor light. She told me she’d have to email the company for the price because it’s all custom so I asked her to go ahead and do so… Then, when I proceeded to tell her that I wanted all these bathroom accessories, she was not interested in helping us at first. Then she seemed to become very interested in our business and started to help us. I think when I saw the price of the faucet and wasn’t turned away by it, she realized that maybe I actually had money to purchase items. However, we started a project and she was supposed to email me But she never did. So I contacted her through email. She never responded. Additionally, she never got back to me with the email from the company about the outdoor light I wanted. I really feel like it was a pretty woman scenario where she thought I didn’t have money to buy the items and so she wasn’t interested in helping me. I continued to reach out to her, and she never responded. It’s difficult because I want the items and Ferguson is one of the only places that carries them, but I refuse to give them my money. Never been treated like that before. And for a sales person at a fixture store to act like your superior to me when you have no idea what I do for a living… It’s just utterly disrespectful. I’d actually rather pay more and go to a different store.
