Gary Grau Appliance

I have tilt with this family run store in the past I bought my kids a freezer the thing runs like a top and they abuse things they took it all the way to Ormond I didn't think they would but they did I bought a wash machine from them and they delivered it to Ormond and hooked it up everything is fine I've never had a problem with him and unfortunately I'm going to have to go see him on Monday because my 26 year old washing machine I think is finally given up the ghost I like plain and simple I don't want any Electronics all I want is knobs nothing electronic to break he always finds me something in the store so I cannot say enough good things about these people he is wonderful to work with

And this is why you buy from a local family-owned business... After my washer/dryer unit stopped working the week before Christmas, I did an online search for appliance stores near me. I'd prefer to support a local small family-owned business if it is feasible. I saw there was a Pioneer Appliance over in Edgewater and figured I'd give them a try. I knew the price of the machine I wanted at a big box store and wanted to see how close to that price Pioneer would be. To my surprise, it was the same exact price! I went to the store and spoke with Ben and asked him why I should buy from him and he listed several advantages - they have their own service team, they don’t outsource the delivery, it’s their own delivery team and if anything went wrong they were there to take care of the problem and I wouldn't have to deal with a large corporate entity. He also was able to get my machine delivered to me the very next business day. The problem was when they delivered the unit, the dryer was making a noise – no fault of theirs - a GE issue. They sent their serviceman out within 2 days, who was very knowledgeable, and diagnosed the issue and warned me that the parts they needed sometimes come in damaged during shipping and it may take several tries to get the parts. I called the store in Daytona, as that is where the service people work out of, and spoke with Ryan and explained it's a brand-new machine so why can't I just get it replaced with another new machine. He said he'd have to speak to the GE rep and get back to me in a few days. He did get back to me and said he has a few brand-new machines coming in the morning and he could deliver it the same day. The delivery guys were the same guys as the first delivery. Both times they were very helpful, making sure the unit was totally level and removing residual glue from labels, etc. and very respectful of my property to make sure nothing got damaged. This is a very well-run family business and provides extraordinary service. I will certainly use them going forward for any of my appliance needs. If you're trying to decide going big box or Pioneer -it's not even a question- the service you get from Pioneer will be far superior to the service at any big box store. Thanks to Ryan for handling this, providing excellent customer service, and standing behind the products you sell!

Bought all my kitchen appliances from them, one by one, and can’t praise them enough for their awesome customer service. The delivery process could not have been better and Pat and Javier were extremely careful bringing the refrigerator in the house. Also excellent on their instructions on the dos and dont’s for first time use. I even got a user manual and was do happy about that as some manufactures have u go online. Would definitely recommend Pioneer and Pat and Javier for delivery.

Noah, Ben in the sales department and Chris the delivery person were a pleasure to deal with l. Very knowledgeable and accommodating. We bought a range and microwave. Prices were very fair and beat Lowe’s price up in Port Orange. I believe they have been in business in the Edgewater/New Smyrna area for approximately 40 years. Why not support r local businesses instead of big corporations. Thank you Pioneer Appliance. Pat & Lori Casey