I would not recommend doing business with P.C. Richard & Son. I have a problem with a fridge that basically never worked correctly from the start. I thought I was doing the right thing by buying the extended warranty, but I was wrong.
P.C. Richard sent out a repair tech about 5 or 6 times, each time replacing the same couple of parts, but the problem recurs within a few days to a few weeks. Each time, we have to schedule a visit and wait. Most recently, they contracted out to another repair shop. We thought this would do the trick, but the problem came back after a few weeks.
The extended warranty promises a replacement appliance if the problem is deemed unrepairable; however, the store is refusing to honor it, stating they must keep trying to fix it.
This is a huge problem for my household. The issue is a small water leak in the freezer. Water drips down onto the fan, and ice accumulates until the fan blades strike the ice. This causes a loud noise that wakes everyone up at night. There is no escaping the sound. You cannot even have a conversation in the kitchen when the fan is on.
We have been understanding and have scheduled numerous repair visits. Each time taking a day off from work. Lately, P.C. Richard has a habit of assigning us appointments that we did not agree to, twice so far. We get a robocall at night with the repair visit time, but because these calls come after hours, there is no one to call to cancel the visit or object to the date and time you were assigned.
Last week, I pleaded my case and asked to speak with a manager. I was instantly told that they were all in a meeting.
We have been loyal customers for years and expect better. So far, we have equipped two homes with every appliance you can imagine, including TVs and gaming PCs.
I urge you to think twice about spending your money at this store. The customer service after the sale is unacceptable.
A video clip is attached that contains the sounds we have been living with for over a year. I would love someone to explain to me how this is good customer service.
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I would not recommend doing business with P.C. Richard & Son. I have a problem with a fridge that basically never worked correctly from the start. I thought I was doing the right thing by buying the extended warranty, but I was wrong.
P.C. Richard sent out a repair tech about 5 or 6 times, each time replacing the same couple of parts, but the problem recurs within a few days to a few weeks. Each time, we have to schedule a visit and wait. Most recently, they contracted out to another repair shop. We thought this would do the trick, but the problem came back after a few weeks.
The extended warranty promises a replacement appliance if the problem is deemed unrepairable; however, the store is refusing to honor it, stating they must keep trying to fix it.
This is a huge problem for my household. The issue is a small water leak in the freezer. Water drips down onto the fan, and ice accumulates until the fan blades strike the ice. This causes a loud noise that wakes everyone up at night. There is no escaping the sound. You cannot even have a conversation in the kitchen when the fan is on.
We have been understanding and have scheduled numerous repair visits. Each time taking a day off from work. Lately, P.C. Richard has a habit of assigning us appointments that we did not agree to, twice so far. We get a robocall at night with the repair visit time, but because these calls come after hours, there is no one to call to cancel the visit or object to the date and time you were assigned.
Last week, I pleaded my case and asked to speak with a manager. I was instantly told that they were all in a meeting.
We have been loyal customers for years and expect better. So far, we have equipped two homes with every appliance you can imagine, including TVs and gaming PCs.
I urge you to think twice about spending your money at this store. The customer service after the sale is unacceptable.
A video clip is attached that contains the sounds we have been living with for over a year. I would love someone to explain to me how this is good customer service.
