Overall, we had a very bad experience with this company.
In summary, their communication and customer service is very poor in terms of what they actually deliver and they repeatedly fumbled in keeping their word from delivery to the refund.
Ultimately, we got a broken 2022 French door fridge model that they failed to fix and they opted to provide a full refund to our relief (their warranty small print on the receipt excludes it). However, weeks passed and they never provided a refund and it took repeated calls to get them to issue it. They stated it had occurred a week prior and alleged it might have to do with recent fraud they were experiencing, but the refund receipt showed it had just been submitted (highly suspect).
The fridge was missing shelves so I had to order them on eBay, and the shelves it had needed cleaning, which took me some time because they had to be taken apart. My mistake for investing so soon, not knowing it would fail on us repeatedly. That time and money we won’t see back.
Also, We were fortunate we had a back-up fridge in the garage (the old one we were replacing) to use while waiting for them to fix ours and to get one that actually worked once they failed to do so.
I’m generously rating them at a “2” (vs. a 1) ONLY because they did eventually make good on their end, but only after repeated calls to their store at every step, always answered by their solo “sales guy” who repeatedly gave us incorrect information, gave us the run around with half-baked apologies and promises regarding delivery, repair and processing our refund.
Ultimately, for our family, it was not worth the attempted savings for all the hassle, stress, frustration and run around we went through.
We bought a new one from Lowe’s and are happy with it, well worth the cost. While new ones can also fail, you can expect much better customer service from a reputable store than from this sketchy, jenky hole-in-the-wall used appliance operation. I gave them a chance and took the risk, and paid for it dearly. If you are married and/or have a family depending on working appliances, STRONGLY consider not making my mistake.
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Overall, we had a very bad experience with this company.
In summary, their communication and customer service is very poor in terms of what they actually deliver and they repeatedly fumbled in keeping their word from delivery to the refund.
Ultimately, we got a broken 2022 French door fridge model that they failed to fix and they opted to provide a full refund to our relief (their warranty small print on the receipt excludes it). However, weeks passed and they never provided a refund and it took repeated calls to get them to issue it. They stated it had occurred a week prior and alleged it might have to do with recent fraud they were experiencing, but the refund receipt showed it had just been submitted (highly suspect).
The fridge was missing shelves so I had to order them on eBay, and the shelves it had needed cleaning, which took me some time because they had to be taken apart. My mistake for investing so soon, not knowing it would fail on us repeatedly. That time and money we won’t see back.
Also, We were fortunate we had a back-up fridge in the garage (the old one we were replacing) to use while waiting for them to fix ours and to get one that actually worked once they failed to do so.
I’m generously rating them at a “2” (vs. a 1) ONLY because they did eventually make good on their end, but only after repeated calls to their store at every step, always answered by their solo “sales guy” who repeatedly gave us incorrect information, gave us the run around with half-baked apologies and promises regarding delivery, repair and processing our refund.
Ultimately, for our family, it was not worth the attempted savings for all the hassle, stress, frustration and run around we went through.
We bought a new one from Lowe’s and are happy with it, well worth the cost. While new ones can also fail, you can expect much better customer service from a reputable store than from this sketchy, jenky hole-in-the-wall used appliance operation. I gave them a chance and took the risk, and paid for it dearly. If you are married and/or have a family depending on working appliances, STRONGLY consider not making my mistake.
