ecopliance - Denver

Everyone I spoke with at this company was kind and helpful. My installer, Carson, was courteous, professional and efficient, even when he was unable to complete my install the first time due to the conditions in my apartment that were out of his control, and again after the appliance stopped working after the install. He replied to my message on his day off and was kind and helpful. Highly recommend for any appliance needs.

I was looking for a washer fast. And just so happen to run across their number. The customer service rep who assist me was friendly and extremely helpful. But i have a issue with my washer it will not drain and i the washer is under 6months old from purchase time. I cant afford to buy another washer at this time and i have a pretty large family. I hope i can have one of your techs to come look at it. Because if not thats 200 plus dollars on the curb.

They deserve 0 stars. They "advertise" a warranty but don't stand behind their warranty. Specifically speaking on their own labor. They installed my dishwasher incorrectly. They came out and wouldn't reinstall the unit because they said it doesn't fall under the warranty. If I wanted the unit reinstalled they would charge me a $125 install fee. How about install it correctly?

I was worried about the delivery, but it went off without a hitch. They called to let me know they were on the way, and were right on time. Eric and Jube were friendly, patient, and efficient. They carried my appliances up three floors with smiles and good natures. They were careful and thorough with installation, making sure the appliances worked before they left. They had to remove a door to get the appliances in, but replaced it just fine. I am very happy with their good service!

**UPDATE** - 10/30/17: Since my last review Ecopliance management reached out to my husband Steve personally and realized they were not aware of the issues we were having. Once they were made aware, they offered to do whatever it took to make the situation right. Scott went above and beyond to immediately swap out the broken appliances for newer, upgraded ones. I am so happy to have a working fridge, washer, and dryer! Thank you so much Scott!, they are great! **** I advise anyone who wants working appliances to stay as far away from this place as possible. We bought a refrigerator, washer, dryer, dishwasher, and range and thought we were getting a great deal. We have to return the range because we don't have gas hook up in our kitchen (totally our fault), but out of the other appliances the only working one is the dishwasher. The dryer won't turn on, was told the circuit board was bad, tech came out twice to fix it and still does not work, same with the fridge - the compressor shuts off randomly and everything in the freezer defrost/melts, food goes bad in the fridge - tech replaced the temp sensors, still doesn't work. The washing machine bounces around everywhere and unplugs itself during the spin cycle even after completely leveling it. They require 3 service calls to attempt to fix the broken appliance before they will replace it, meanwhile It is now going on 5 weeks without working appliances and over $500 in lost groceries from food spoiling and $50 spent at the laundry mat because I can't do my laundry at home! Do NOT buy from this place!