Title: Installation Issues, Added Fees, and No Accountability
Review:
Summary: Appliance installation was done incorrectly, followed by additional service fees and shifting explanations instead of resolving the issue.
This review reflects my direct experience with Arvada Appliance and the installation services provided at my home.
Arvada Appliance improperly installed both a dishwasher and a stove. When the problems were reported, they charged a second install/service fee to return and address their own work. After 1.5 hours, the stove was still unstable and not level.
A stove that is not properly leveled and secured is not just an inconvenience — it is a basic installation and safety issue.
From there, the explanation changed.
The issue was reframed as a manufacturer problem rather than an installation problem. I was encouraged to replace the appliance instead. A 25% restocking fee was introduced, followed by a pickup fee. I was then told the refund would only apply if I purchased another appliance from them.
These terms were introduced step-by-step rather than explained clearly at the beginning.
The most telling part: an independent technician inspected the stove and fixed the issue in about five minutes. No parts. No replacement needed. The realtor paid for the visit.
If you read the owner’s responses to negative reviews, expect customers to be mischaracterized rather than receiving professional accountability. That same approach continued through a BBB complaint, which closed procedurally — not because the issue was resolved.
Others may have had different experiences, but when reviewing the nearly 200 Google reviews and numerous Yelp reviews for this business, I noticed several customers describing similar issues involving appliance installation problems, additional service or restocking fees, and difficulty resolving disputes afterward.
If you value clear pricing, accountability for installation work, and honest problem-solving — especially when safety is involved — I recommend choosing another appliance company.
Read full review
Title: Installation Issues, Added Fees, and No Accountability
Review:
Summary: Appliance installation was done incorrectly, followed by additional service fees and shifting explanations instead of resolving the issue.
This review reflects my direct experience with Arvada Appliance and the installation services provided at my home.
Arvada Appliance improperly installed both a dishwasher and a stove. When the problems were reported, they charged a second install/service fee to return and address their own work. After 1.5 hours, the stove was still unstable and not level.
A stove that is not properly leveled and secured is not just an inconvenience — it is a basic installation and safety issue.
From there, the explanation changed.
The issue was reframed as a manufacturer problem rather than an installation problem. I was encouraged to replace the appliance instead. A 25% restocking fee was introduced, followed by a pickup fee. I was then told the refund would only apply if I purchased another appliance from them.
These terms were introduced step-by-step rather than explained clearly at the beginning.
The most telling part: an independent technician inspected the stove and fixed the issue in about five minutes. No parts. No replacement needed. The realtor paid for the visit.
If you read the owner’s responses to negative reviews, expect customers to be mischaracterized rather than receiving professional accountability. That same approach continued through a BBB complaint, which closed procedurally — not because the issue was resolved.
Others may have had different experiences, but when reviewing the nearly 200 Google reviews and numerous Yelp reviews for this business, I noticed several customers describing similar issues involving appliance installation problems, additional service or restocking fees, and difficulty resolving disputes afterward.
If you value clear pricing, accountability for installation work, and honest problem-solving — especially when safety is involved — I recommend choosing another appliance company.
