Homewise Appliance

So many brands and models on the floor to look at and have a chance to compare interiors and all features. They have many more than any other store in Marin. The prices are great, sale or no sale. Friendly and knowledgeable sales staff. Everything is explained, and if you have specific requirements and specific brands, you will only be shown those and also told about any new models that are coming out, as well. Very, very satisfied.

I couldn’t be more disappointed with our decision to go with Homewise (formerly Airport Appliances). We purchased both a Fisher and Paykel refrigerator and a Bluestar range through them and have experienced issues with each. While I completely understand—and can appreciate—delays due to damaged products needing replacement, what has been far more frustrating is the lack of customer service from our sales representative, Amos Mathews. We have been left with a refrigerator without door panels and handles for over a month, and despite multiple attempts to reach out, we have not received a returned phone call. We had also considered TeeVax in Santa Rosa and ultimately chose Homewise because we wanted to support a Marin-based business. Unfortunately, that decision is one I now regret and would not make again. I hope this review helps others make a more informed choice for their future purchases

If you think this company might be a better option than the corporate ones like Home Depot and Lowe's, think again. I just had a miserable experience with them. The sales associate dropped the ball in scheduling delivery (attempt #2, after the first delivery was foiled due to Homewise), and though the sales associate (Eric Naiff) was incredibly professional, apologetic, and admitted his wrongdoing, his manager, Eric Zarte, on the other hand was absolutely awful. After sharing the details, I told him I would still work with Eric Naiff as I appreciated the way he handled the situation, specifically taking accountability. Zarte handled this the exact opposite--he did not apologize, give assurance, nor stand up for Homewise. Rather he coldly told me to go elsewhere and promptly cancelled my order. Zarte should NOT be in a management position. Shame on you, Homewise Appliance, for putting someone like Zarte in that position. If I had not talked to him, you'd still have my business despite the bumps with Naiff. It would be "wise" of Homewise's owner(s) to reach out to me. As is, do not waste your time--go elsewhere for appliances. Update: I ended up going with TeeVax Home Appliance--absolutely outstanding and highly recommend.