First off, R C Willey has always been wonderful to us. Sales and deliveries have always been great. This time, not so much. Sales person was great. We bought a new electric stove/oven for our daughter. She lives about 7 blocks from us. They called the night before to coordinate delivery. They wanted to deliver to our house, not our daughters. After making that correction, we were told the correct address was now notated. When they showed up at my daughters place, the stove/oven was just slotted in its spot, but it was not level with the countertops and thus was too low. The delivery folks made no attempt to make any adjustments and the delivery driver seemed to indicate that they wanted to get a tip (unacceptable). We called for them to have someone come over to adjust the height, so they said they would. A week later some of their people showed up at my house to make adjustments (without a call prior) which of course was the wrong house! My daughter was at work, so I had them follow me to her house and I got them to make the adjustments. They were very accommodating and friendly and I was pleased with these folks.
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First off, R C Willey has always been wonderful to us. Sales and deliveries have always been great. This time, not so much. Sales person was great. We bought a new electric stove/oven for our daughter. She lives about 7 blocks from us. They called the night before to coordinate delivery. They wanted to deliver to our house, not our daughters. After making that correction, we were told the correct address was now notated. When they showed up at my daughters place, the stove/oven was just slotted in its spot, but it was not level with the countertops and thus was too low. The delivery folks made no attempt to make any adjustments and the delivery driver seemed to indicate that they wanted to get a tip (unacceptable). We called for them to have someone come over to adjust the height, so they said they would. A week later some of their people showed up at my house to make adjustments (without a call prior) which of course was the wrong house! My daughter was at work, so I had them follow me to her house and I got them to make the adjustments. They were very accommodating and friendly and I was pleased with these folks.