A deeply unpleasant experience. Confusion and irritation trying to order my appliances, as I was told that since I'd already worked with someone in the store I could call the following day to make my order instead of needing to go back in person. However, the employee who answered the phone told me that my billing address had to match my shipping address in order to do a phone order. It hadn't been changed yet because I was still in the process of moving, so I said that wouldn’t work and was told I could *only* place my order in the store. Then by the time I was called back later I was very busy (because I was in the middle of prepping for a move!) and was told it was a miscommunication and that actually they could put it in with the billing address being different. I almost didn't put in an order at that point and I should have listened to my gut because things kept getting worse.
The delivery people were awful, specifically a man named Guillermo. He was pushy, rude, lazy (tried to take one of my doors off the hinge after I said no so that he could save a few feet of effort carrying my fridge through a different doorway) and insisted many times that I have him install new valves for $250 before he would install my washer. He also put me on the phone with his manager so they could bully me into getting the valves done, too. I said no multiple times before I finally said he could replace them just because I was in a panic about having to figure out how to hook everything up myself and so I shut down and gave him what he wanted. Then, he said that I should drive him in my own car to the hardware store to get the parts, and he wanted me to also pay for the parts myself, insisting he would pay me back later. He relented and drove himself there when I told him no and walked away, but I couldn't believe how inappropriate it was to even ask. When he came back, it was with two cold water valves (blue) instead of a blue and red, so now they aren't even labeled correctly. He then insisted that I pay him for the valves at that very moment—I had expected to receive some kind of invoice for later—and that I read my card info over the phone to god only knows who. I was wildly uncomfortable with this and asked if I could pay any other way. Luckily I happened to have a checkbook on hand so I paid with that, though I was not thrilled at that prospect either.
I complained to Homewise and did get a $100 credit refunded, but the manager, Sultan, didn't seem terribly concerned with my delivery experience and how unsafe and uncomfortable I felt in my own home as a woman alone that day. I don’t think $100 is enough to make up for that experience, especially after being bullied into spending $250 that I didn’t intend to spend in order to replace the valves. I also got no real reassurances that the delivery person in question would be reprimanded or let go. I normally do not advocate for employees to be fired, but I don’t feel like that man was safe to have in people’s homes and I think they should take their delivery people’s behavior more seriously than this. He had zero boundaries and I honestly feel lucky that nothing even worse happened.
After that nightmare was over, the second time I used my new washer it leaked out the bottom and onto the floor, and Homewise said it wasn’t their problem and refused to replace it or deal with it at all. They told my husband to contact LG. So I did, and LG was terrible to go through but we did get it fixed in the end. Absolutely wild that Homewise wouldn't even contact LG themselves to make it easier on us, or just give us a brand new appliance since this one was faulty out of the box. They don't stand behind their appliances at all. I would never do business here again.
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A deeply unpleasant experience. Confusion and irritation trying to order my appliances, as I was told that since I'd already worked with someone in the store I could call the following day to make my order instead of needing to go back in person. However, the employee who answered the phone told me that my billing address had to match my shipping address in order to do a phone order. It hadn't been changed yet because I was still in the process of moving, so I said that wouldn’t work and was told I could *only* place my order in the store. Then by the time I was called back later I was very busy (because I was in the middle of prepping for a move!) and was told it was a miscommunication and that actually they could put it in with the billing address being different. I almost didn't put in an order at that point and I should have listened to my gut because things kept getting worse.
The delivery people were awful, specifically a man named Guillermo. He was pushy, rude, lazy (tried to take one of my doors off the hinge after I said no so that he could save a few feet of effort carrying my fridge through a different doorway) and insisted many times that I have him install new valves for $250 before he would install my washer. He also put me on the phone with his manager so they could bully me into getting the valves done, too. I said no multiple times before I finally said he could replace them just because I was in a panic about having to figure out how to hook everything up myself and so I shut down and gave him what he wanted. Then, he said that I should drive him in my own car to the hardware store to get the parts, and he wanted me to also pay for the parts myself, insisting he would pay me back later. He relented and drove himself there when I told him no and walked away, but I couldn't believe how inappropriate it was to even ask. When he came back, it was with two cold water valves (blue) instead of a blue and red, so now they aren't even labeled correctly. He then insisted that I pay him for the valves at that very moment—I had expected to receive some kind of invoice for later—and that I read my card info over the phone to god only knows who. I was wildly uncomfortable with this and asked if I could pay any other way. Luckily I happened to have a checkbook on hand so I paid with that, though I was not thrilled at that prospect either.
I complained to Homewise and did get a $100 credit refunded, but the manager, Sultan, didn't seem terribly concerned with my delivery experience and how unsafe and uncomfortable I felt in my own home as a woman alone that day. I don’t think $100 is enough to make up for that experience, especially after being bullied into spending $250 that I didn’t intend to spend in order to replace the valves. I also got no real reassurances that the delivery person in question would be reprimanded or let go. I normally do not advocate for employees to be fired, but I don’t feel like that man was safe to have in people’s homes and I think they should take their delivery people’s behavior more seriously than this. He had zero boundaries and I honestly feel lucky that nothing even worse happened.
After that nightmare was over, the second time I used my new washer it leaked out the bottom and onto the floor, and Homewise said it wasn’t their problem and refused to replace it or deal with it at all. They told my husband to contact LG. So I did, and LG was terrible to go through but we did get it fixed in the end. Absolutely wild that Homewise wouldn't even contact LG themselves to make it easier on us, or just give us a brand new appliance since this one was faulty out of the box. They don't stand behind their appliances at all. I would never do business here again.
