Premier Service Group

I had a great experience using Premier. My freezer had error codes and stopped making ice. Tech came out as scheduled and identified the issue. I received a quote later that day for parts and labor. I approved the quote and Premier called 2 days later saying the part was in. A tech came out the following day and replaced the parts. All good now. Everyone I dealt with was friendly and professional.

My oven caught fire and I was freaking out. I had no idea the bottom wire had cracked. I called Premier Service Group and they came out and diagnosed the problem right away. They had to order the part but even so it was super quick. They came back out and put it in. Fred was my service man and he was very knowledgeable and courteous. Everyone at this company is super helpful. I would recommend them to anyone needing appliance repair work done. Thanks again for getting me back to cooking

The technicians were really nice when they came to the house but they did not fix the Appliance Connect (the wifi thing) on my Bosch refrigerator (although they did fix the other issues with it). When I emailed customer service, they sent me a PDF from Bosch with instructions addressed to technicians to fix the issue. When I told them I was not a technician, they told me to call Bosch if I needed more help. Very frustrating since I already payed them significantly over $1k to fix it . I called Bosch and Bosch said I needed the technician to come back. Both Bosch and me continued to email them but no one would return our emails. Also, I am pretty sure the technician mistakenly put a small dent in the side of the refrigerator. I told the technician and he took a picture of it. When I told customer service, they said the dent was preexisting because they had a picture of it - wait a minute, the picture the technician took after I made him aware of the dent?!? I told her to check the timestamp on the photo but never heard from her again. I honestly don't care about the small dent, and I guess it is possible that it was preexisting, but nobody in my household remembers it ever being there before the service. In any event, I just want my Home Connect fixed on my overpriced refrigerator after I already paid for their overpriced service bill and they either could not, or could not be bothered to, make it right.

What a nice unexpected surprise dealing with an efficient and profecient company. Especially Steven and Sergio. They came in and fixed what Geek Squad never even showed up to do. Your service people always conduct themselves in the utmost professional, skillfull and friendly manner and for that, I am truly grateful. Thanx again!

Amazing service. They were courteous and took the time to understand the repair at the inspection (which was $40 less than others). They were honest about the scope of the repair needed on my range and upfront about the cost (something that a different company I was about to use did not). The service techs immediately noticed the wood floors and volunteered to put boot covers on and use a blanket for setting their tools on. I will be using them again.