Caston's Tv's & Appliances

Prior to this purchase, I always ordered appliances through the old CIRCUIT CITY and now BEST BUY. Our washer conked out on us and the dryer needed to be replaced.I shopped around this time discovering APPLIANCES UNLIMITED in Newhall to be about $200 cheaper. As of late, I had been focusing on making purchases from local businesses instead of chain stores. This all happened during the first week of January 2026. Ricardo, the owner, was courteous, professional, and honest during the sale. He explained that Whirlpool who apparently now owns Maytag was known for untimely deliveries to his shop. Due to availability, the particular MAYTAG washer and dryer that we wanted were scheduled to be delivered on different dates. This was true with BEST BUY, LOWES, and HOME DEPOT. I accepted that and dreaded going to the Laundromat. On Jan 14, I called the shop and spoke to Guiselle. She informed me that to her surprise both items were delivered to the shop. I was made aware that another customer cancelled their delivery/install and would I be interested in taking that time slot. By 5pm, I had my washer and dryer working full speed. Thank you Ricardo and Guiselle for making this experience a happy one.

We had a truly great experience with this family-owned appliance store. The owner helped us find the perfect replacement for a discontinued Electrolux refrigerator/freezer set, taking the time to walk me through every detail—size, trim, and installation needs. She was incredibly knowledgeable and responsive, and their price was 10% lower than any other store. Even better, they had the units in stock and delivered them within just a few days. Her husband handled the delivery personally—on time, careful, efficient, and even refused a tip. Delivery and haul-away costs were minimal, and the whole process was smooth and stress-free. The level of service, professionalism, and value far exceeded what I’ve ever experienced from big box stores. I highly recommend this business for anyone looking for quality appliances and truly exceptional customer care.

BUYER BEWARE! I recently had the unfortunate experience of purchasing a refrigerator from Appliances Unlimited, and I must say it has been nothing short of a nightmare. The moment I received the refrigerator, I noticed the doors weren't aligned and the right door wasn't square. It was defective, and it was noticeable. Naturally, I reached out to Ricardo, the owner, to report the issue and request a replacement or refund within the 24 hour window. Ricardo's, response was shocking and disappointing. He informed me that since the refrigerator is in good working condition, I would not be allowed to exchange it regardless if I was not happy with it. So I said I wanted to return it and get a refund. He said he would be charging me a 20% Restocking fee! This was a blatant attempt to shift the responsibility on to me, the customer, despite the defect, and the misaligned doors which was clearly a result of poor craftsmanship or manufacturer. It is beyond Comprehension that he would have the audacity to penalize a customer for their own manufacturing faults. Charging the restocking fee in such a situation is not only unfair but also completely unjustified. I strongly urge anyone considering purchasing an appliance from him to think twice before making such a decision. I will also be contacting the Better Business Bureau.

Absolutely horrible experience! 1) Nov 1/2020: Went online to their website to buy a fridge and made the order 2) Called on Nov 2/2020 to confirm order. Royce Smith, owner, stated he did not receive the order Online. Asked him if I could come in to his store to physically place the order and make payment. He stated this would be fine. 3) Drove to Appliances Unlimited on Nov 2nd, and Royce Smith said the fridge was in physically in stock as he checked to ensure the fridge box was there. I made the payment, signed his sales receipt form and set up the delivery date for Nov 5th. He asked me to call on Nov 4th to set up a time for delivery on Nov 5th. 4) Called on Nov 4th at 10 am to confirm and set up appointment time on Nov 5th. Royce Smith confirmed delivery for Nov 5th after 2:30 pm 5) Received a call from Royce at 3:45 on Nov 4th and he stated the fridge was not available for delivery as not in stock. I mentioned all of the above and he stated he couldn't do anything and asked for my credit card # to refund me my money. I did so and told him I would write negative reviews Online given my experience. He DID NOT offer to get another fridge in stock and stated he could call LG next week to see what he could do. I reminded him I had been without a fridge for over a week and no help at all. 6) I called my Credit Card company to inform them of the above and they stated they had similar experiences from previous customers about Appliances Unlimited. 7) Went to Bestbuy.com and got the same fridge for a lower price with delivery and delivery was only a few days later. 8) Went to the Appliances Unlimited website just to check if the fridge I ordered was available and it was! But, they increased the price by $500. Thus, Royce Smith lied to me. He wanted to make extra money and did not honor the purchase commitment. I will write the same review on Yelp, BBB, and call CA Consumer Affairs to make a complaint! Potential buyers, be weary of this business. I would recommend buying from Best Buy, Lowe's or Home Depot and avoid Royce Smith and Appliances Unlimited! Thank you PS: I couldn't give less than a 1 star review! For Royce Smith's response below: In no way did he ever state he could get me another fridge from his warehouse. He simply stated: a) he made a mistake, b) the fridge was unavailable, and c) asked me for my credit card for a refund. When I explained: I was without a fridge for about a week; that I made the order Online on his website; came in physically to ensure the fridge was available (which he also physically verified); made payment; confirmed the day before for delivery; and then received a call later in the day from him, less than 24 hours before delivery, that the fridge is now not available, he said he could do nothing! He then stated he could call LG NEXT WEEK. He was rude, blunt, inappropriate and in no way could he have made an error. I later checked his website and there was a $500 mark-up on the fridge and it showed that it was in stock. He was trying to make $500 and avoided honoring the signed sales receipt. I have never experienced such disrespect from a merchant and have never remotely encountered such difficulty and hardship in making a purchase. I am glad I called my credit card company to report the above. I will continue to report my experience with Royce Smith and Appliances Unlimited with Yelp, BBB, and other sites. I would highly recommend prospective customers avoid him and his business and to use reputable merchants like Best Buy, Lowe's or Home Depot. No business can make a "MISTAKE" when a customer makes a purchase online, drives to the store, ensures the product is physically available, makes payment, follows all the merchants instructions and then gets a call less than 24 hours before delivery and is treated rudely with no accommodations!