Universal Appliance and Kitchen Center

A big thanks to Tim at UAKC in Studio City! Tim spent a lot of time helping us find a refrigerator that had to fit in a difficult tight space and answering a ton of questions we had. He encyclopedic knowledge was a lifesaver, and the refrigerator arrived and was installed with no issues. Success! Customer experience was fantastic. We heartily recommend!

Go and ask for Dennis and you will not be disappointed! Fantastic service, super responsive, good prices, what more can you ask for? I bought a new Bosch range, hood, oven/microwave combo, and dishwasher. UAKC did the delivery and install as well. No complaints, everything was smooth and easy. I would definitely go back for any appliance needs.

We needed our dishwasher replaced and had a great experience with universal. Our sales advisor Dennis was ultra responsive. 17 year old dishwasher died on Saturday, and after just a few texts on Sunday we had a new install setup for Tuesday with the updated version of our Miele appliance. Even with a minor unexpected install issue on delivery day due to low clearance they were able to come out the following day and solve the issue at no additional change. They also replaced the front cabinet panel on the dishwasher and did an excellent job aligning that panel so it looks and fits much better than before. Their install techs seemed knowledgeable and were able to finish the job quickly within our delivery window. Thank you!

Go elsewhere! I hired Universal's service department to repair my Bosch convection microwave that I originally purchased from them. Over two months, their technician made five repair attempts (with several late and no-show appointments), replacing part after part, leaving the unit in worse condition each time. They finally left me with an unusable appliance and tried to argue that it was in better shape than when they started. They did refund me for the repair attempts but disputed responsibility for the condition the appliance was left in. Bosch later informed me that Universal was not an authorized service company. When I decided replacement was the best path forward, Universal was cooperative on pricing. However, upon reviewing their purchase agreement, I learned that installation and removal are performed at the customer’s sole risk, and the company disclaims responsibility for any damage caused during installation or removal, including damage to the appliance or the home. Management confirmed they stand by this policy. Given my experience with their service department and these installation terms, I chose to purchase the replacement elsewhere. I’m sharing this so others read their contract carefully before proceeding.