Fisher & Paykel and DCS Costa Mesa Experience Center

Nice showroom. However, once you buy your product the service stops. Purchased the DCS Beverage Chiller. The Bottle Holder does not attach properly tot he Beverage Chiller. It is supposed to be simple sheet metal screw attachment. However the holes are too small and the metal is too strong for the screws to grab on to. We have spent several days trying to reach someone to help and are getting the run around. Passed from person to person or hung up on after waiting on hold for a long time. Bad design and bad product support.

My Brother gave me his Fisher and Paykal refrigerator before he moved to New Mexico. The refridgerator has been going strong for 12 years. I didn't realize I that this company offered such a solid product at such low prices. They called me after year 10 to renew the warranty but I declined because it was working so we'll. I do unplug it every month or 2 and clean it out just to keep the compressor working a maximum efficiency. Other than that I have no complaints. I keep thinking that is going to die any day but it's still going strong.

My Fisher &Paykel dryer stopped working December 2016. The machine was less than 3 years old with light use, maybe used once every 10 days, one load. I waited until March for anew control board, and when it arrived that new part was defective. It is on back order again. I was in contact with customer service and they seemed responsive until this last snafu. Now they have gone silent on me. Bad product and the company is unable to service their product.

Customer service is lacking in every way. 3 month old patio heater has a bad igniter. This restaurant now has no heat on their patio and Fisher & Paykel's service provider won't return countless phone calls. We are a 35 year experienced HVAC service company and they won't take our diagnosis. We must use their service provider-that won't return our calls. Their warranty is WORTHLESS and their customer service could care less.