Sold a lemon. Strung along. Never refunded.
I bought a GE dishwasher from HomeWise Thinking that it was better to buy from them than one of the big boys because at least their customer service would be better even if the prices were about the same. I was wrong.
First, I was sold a lemon. It broke within the first six weeks. Bottom drawer won’t push all the way in. Top drawer catches. Oh yeah, and it leaks. HomeWise sent their installers out to check if it was an install issue. They said it wasn’t take it up with GE per the warranty. So we did.
GE Sent their tech out. He took pictures. Said it was likely that the cabinet had been torqued and that the unit was not fixable. After about seven calls to HomeWise, I finally was contacted by a manager only to be sorely disappointed. HomeWise refused to let me return and get a refund. They said it was up to GE to replace the machine. I said I don’t trust a GE machine anymore, And I didn’t buy the machine from GE. I bought it from HomeWise and they needed to make it right. They flatly refused.
By now I’ve been without a machine for over a month. GE says they have to send a second tech out to confirm what the first one said. The second one comes out, And says he thinks he might be able fix it by ordering different drawers (there’s nothing wrong with the drawers, it’s the cabinet.) And that he might fix the leak by ordering another part. Meanwhile, if that doesn’t work, He’ll have to put a note into engineering who will argue with him about being able to fix the machine Instead of replacing it. Their own tech knows their own engineers will argue not to replace.
They said the next appointment for two weeks later. Two weeks later now we get a notification saying that the part is on backorder and then they will let us know when it happens to be available again. Meanwhile I have two small kids at home, but they don’t mind.
HomeWise sold me a defunct GE machine and won’t stand behind their products, instead choosing to pawn their customers off to the whim of the insurance companies of the manufacturers.
Maybe HomeWise is fine if your machine never has an issue. But what if it does? If I had known about their customer service before ordering from them, I never would have. Would you?
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Sold a lemon. Strung along. Never refunded.
I bought a GE dishwasher from HomeWise Thinking that it was better to buy from them than one of the big boys because at least their customer service would be better even if the prices were about the same. I was wrong.
First, I was sold a lemon. It broke within the first six weeks. Bottom drawer won’t push all the way in. Top drawer catches. Oh yeah, and it leaks. HomeWise sent their installers out to check if it was an install issue. They said it wasn’t take it up with GE per the warranty. So we did.
GE Sent their tech out. He took pictures. Said it was likely that the cabinet had been torqued and that the unit was not fixable. After about seven calls to HomeWise, I finally was contacted by a manager only to be sorely disappointed. HomeWise refused to let me return and get a refund. They said it was up to GE to replace the machine. I said I don’t trust a GE machine anymore, And I didn’t buy the machine from GE. I bought it from HomeWise and they needed to make it right. They flatly refused.
By now I’ve been without a machine for over a month. GE says they have to send a second tech out to confirm what the first one said. The second one comes out, And says he thinks he might be able fix it by ordering different drawers (there’s nothing wrong with the drawers, it’s the cabinet.) And that he might fix the leak by ordering another part. Meanwhile, if that doesn’t work, He’ll have to put a note into engineering who will argue with him about being able to fix the machine Instead of replacing it. Their own tech knows their own engineers will argue not to replace.
They said the next appointment for two weeks later. Two weeks later now we get a notification saying that the part is on backorder and then they will let us know when it happens to be available again. Meanwhile I have two small kids at home, but they don’t mind.
HomeWise sold me a defunct GE machine and won’t stand behind their products, instead choosing to pawn their customers off to the whim of the insurance companies of the manufacturers.
Maybe HomeWise is fine if your machine never has an issue. But what if it does? If I had known about their customer service before ordering from them, I never would have. Would you?
