K-O Tech arrived to inspect Thermador range, claimed three problems, plus replacement EEPROM board to fix large oven failure. He charged for initial inspection and time onsite. He also claimed that range top burner would break during repair [requiring additional parts and labor costs]. He planned to order parts that night and would get back to me. After 3 days I called to inquire parts order status - he was ''waiting to order parts.'' I called after 7 days [he ''had ordered parts, but no expected delivery date'']. 5 days later, tech called to schedule repair.
K-O Tech arrived to do repairs - after disassembling range top [1 1/2 hours], he opened parts box - determined that board was replaced through rear access panel, and parts box did not have new wiring diagram instructions, so he had to go back to his office to have it printed. He returned after 5 hours, replaced stove top, then replaced board, but could not understand wiring instructions He spent 2 1/3 hours on phone getting instructions how to wire new board.
When finished the main oven door was locked - oven would not heat, the second oven also would not heat. The top burners would not work. He prepared to leave [total time estimated 7 hours plus future repair return] and he would call me next day with new schedule. Four days later no call, no response to my call/message to his phone re next appointment.
I called manufacturer and scheduled their tech. He arrived [Therm tech] and corrected incorrect wiring by original K-O tech, confirmed all parts working [both ovens heat, burners light.] I paid for inspection [again] plus 4 hours labor.
I would not recommend Kitchens Only Tech - not responsive, left oven in greater dis-repair than when he started, did not check parts box to be sure it was correct part and complete. His emailed bill shows more parts than needed with 35% markup over list price, and he still hasn't called to schedule his repair, leaving us without ovens/range top for minimum 5 weeks.
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K-O Tech arrived to inspect Thermador range, claimed three problems, plus replacement EEPROM board to fix large oven failure. He charged for initial inspection and time onsite. He also claimed that range top burner would break during repair [requiring additional parts and labor costs]. He planned to order parts that night and would get back to me. After 3 days I called to inquire parts order status - he was ''waiting to order parts.'' I called after 7 days [he ''had ordered parts, but no expected delivery date'']. 5 days later, tech called to schedule repair.
K-O Tech arrived to do repairs - after disassembling range top [1 1/2 hours], he opened parts box - determined that board was replaced through rear access panel, and parts box did not have new wiring diagram instructions, so he had to go back to his office to have it printed. He returned after 5 hours, replaced stove top, then replaced board, but could not understand wiring instructions He spent 2 1/3 hours on phone getting instructions how to wire new board.
When finished the main oven door was locked - oven would not heat, the second oven also would not heat. The top burners would not work. He prepared to leave [total time estimated 7 hours plus future repair return] and he would call me next day with new schedule. Four days later no call, no response to my call/message to his phone re next appointment.
I called manufacturer and scheduled their tech. He arrived [Therm tech] and corrected incorrect wiring by original K-O tech, confirmed all parts working [both ovens heat, burners light.] I paid for inspection [again] plus 4 hours labor.
I would not recommend Kitchens Only Tech - not responsive, left oven in greater dis-repair than when he started, did not check parts box to be sure it was correct part and complete. His emailed bill shows more parts than needed with 35% markup over list price, and he still hasn't called to schedule his repair, leaving us without ovens/range top for minimum 5 weeks.
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