Hats off to Rocky the Manager!! Great service!
My dryer went out on Friday night. I checked the fuse on the dryer but that wasn’t the problem, and with it being almost 10 yrs old I figured I’d get a new one. I searched online Friday night, all the usual suspects, Lowe’s, Home Depot, etc.
in my search I found Smart Buy.
When I walked in I was greeted by Rocky..
I told him I was looking for just a basic dryer. He showed me an LG that was brand new, but had been dropped and dented, but everything worked. He even dropped the price for me. I bought it, took it home , and found the exhaust tube had come off from underneath the dryer, and also that the dryer drum rubbed the side of the dryer when running, ( from the fall I suppose )
I called Rocky straight away, explained the problem, he did not hesitate, He just told me to bring it back, and he’d make it right.
So I ended up getting a Samsung, which was 50 bucks more. ( I still saved about 110 bucks from what that dryer would cost from anywhere else ) { Lowe’s Home Depot or Best Buy } it’s rare these days to find someone who actually cares about customer service …. Go see Rocky. Very pleased with him!
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Hats off to Rocky the Manager!! Great service!
My dryer went out on Friday night. I checked the fuse on the dryer but that wasn’t the problem, and with it being almost 10 yrs old I figured I’d get a new one. I searched online Friday night, all the usual suspects, Lowe’s, Home Depot, etc.
in my search I found Smart Buy.
When I walked in I was greeted by Rocky..
I told him I was looking for just a basic dryer. He showed me an LG that was brand new, but had been dropped and dented, but everything worked. He even dropped the price for me. I bought it, took it home , and found the exhaust tube had come off from underneath the dryer, and also that the dryer drum rubbed the side of the dryer when running, ( from the fall I suppose )
I called Rocky straight away, explained the problem, he did not hesitate, He just told me to bring it back, and he’d make it right.
So I ended up getting a Samsung, which was 50 bucks more. ( I still saved about 110 bucks from what that dryer would cost from anywhere else ) { Lowe’s Home Depot or Best Buy } it’s rare these days to find someone who actually cares about customer service …. Go see Rocky. Very pleased with him!