We purchased all new appliances from Christie’s a year ago. 7 in total. What seemed like a professional install later revealed shortcuts. An incorrectly connected refrigerator caused water damage to our cabinets and flooring. Steps skipped during oven setup led to permanent damage. While these issues were preventable, when the leak occurred Christie’s did respond quickly by sending Jesse, an outstanding technician who has been knowledgeable, professional, and a pleasure to work with throughout multiple warranty repairs. To be clear the repairs were related to the appliances themselves, not to Christie’s or their staff.
The reason for the low rating is not the service technicians, but inconsistent and misleading information from representatives and management. We were told by the service department that due to the numerous repairs done on our dishwasher that an exception would be made allowing us to purchase an extended warranty. Only to later be told in person that no such option existed. Management acknowledged the mistake and their recorded calls, but ultimately refused to honor what their team promised.
In short the technicians and the scheduling team are top notch. We will continue to recommend and use Christie’s for repairs because their technicians are excellent. We will not purchase appliances from them again nor can we recommend them to others for purchases. As a working professional I know that mistakes can happen. I also believe that when those mistakes occur, we need to step up and make it right for our customers. This is unfortunately not something that Christie’s does in our experience.
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We purchased all new appliances from Christie’s a year ago. 7 in total. What seemed like a professional install later revealed shortcuts. An incorrectly connected refrigerator caused water damage to our cabinets and flooring. Steps skipped during oven setup led to permanent damage. While these issues were preventable, when the leak occurred Christie’s did respond quickly by sending Jesse, an outstanding technician who has been knowledgeable, professional, and a pleasure to work with throughout multiple warranty repairs. To be clear the repairs were related to the appliances themselves, not to Christie’s or their staff.
The reason for the low rating is not the service technicians, but inconsistent and misleading information from representatives and management. We were told by the service department that due to the numerous repairs done on our dishwasher that an exception would be made allowing us to purchase an extended warranty. Only to later be told in person that no such option existed. Management acknowledged the mistake and their recorded calls, but ultimately refused to honor what their team promised.
In short the technicians and the scheduling team are top notch. We will continue to recommend and use Christie’s for repairs because their technicians are excellent. We will not purchase appliances from them again nor can we recommend them to others for purchases. As a working professional I know that mistakes can happen. I also believe that when those mistakes occur, we need to step up and make it right for our customers. This is unfortunately not something that Christie’s does in our experience.
